Rebecca Norbuts
Loris
Summary
Dynamic and dedicated professional with extensive customer service experience at Fugates, excelling in sales and client relations. Proven skills in animal handling and restraint, complemented by strong laboratory experience. Passionate about delivering exceptional service and ensuring customer satisfaction, while effectively managing multiple tasks in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Right at home
Loris
08.2024 - Current
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Followed care plan and directions to administer medications.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Cashier/Customer Service
Fugates
Englewood
11.2018 - 10.2020
- Greeting customers
- Helping customers find products
- Sold clothes, souvenirs, perfumes and etc.
- Sales associate in charge of selling what they have in store.
Veterinary Assistant
Sunnybrook animal hospital
Englewood
06.2020 - 10.2020
- Restrained cats and dogs
- Assisted in x ray and ultrasound
- Pulled up vaccines for dr exams
- Have given injections when needed and sub q fluids
- Assisted with surgeries
- Helped with the phones if receptionists were busy
Kennel Technician/ part time vet assistant
Brandt Veterinary Clinic
Nokomis
08.2019 - 08.2020
- I have basic skills in animal restraint, assisting the doctor/tech when needed, cleaning kennels, mopping floors, disinfecting all areas
- Collecting fecal/urine samples, running ear cytology, doing an in house fecal
- Knowledge of Avimark, pulling up vaccines
- Running bloodwork CBC, chemistry, etc
- Running urine on sedivue machine
Massage Therapist
Hand and Stone Massage and Facial Spa
New Jersey
09.2017 - 01.2018
Cashier
Target
Township of Deptford
07.2015 - 11.2017
- Issue receipts, refunds, credits, or change due to customers
- Greet customers and receive payment by cash, check or credit card
- Actively looking for ways to help people
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or price scanners
- Answer customer telephone calls to direct online orders, complaints or concerns
Massage Therapist/Receptionist
Cottage Retreat Day spa
Pennsville
05.2017 - 11.2017
- Greeted clients on the phone by helping them schedule appointments with a massage therapist
- I was also a massage therapist, I would greet the clients and help them relax by giving them a relaxing massage
- I have quality experience with customer service and I am very good at making people feel welcome
Education
Diploma - Vet assistant
Southern Technical College
Port Charlotte, FL03.2020
LMT - Massage therapy
Rizzieri School for the Healing Arts
04.2017
Skills
- Customer Service
- Food Service
- Crew Member
- Animal Restraint
- Basic Math
- Kennel Experience
- Laboratory Experience
- Veterinary Assistant
- Animal Care
- Animal Handling
- Front Desk
- Pet Care
- Computer Skills
- Sales
- Customer service
Certification
Massage Therapy License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills
I have the ability to read and comprehend instructions and perform basic math. I am proficient in multitasking skills., I have knowledge of the principles for customer service including communication, teamwork and problem solving to work with others to meet the goals of customer satisfaction. I possess active listening and organizational skills. I have experience giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., I have experience working with documents in Microsoft Word and spreadsheets in Microsoft Excel. I have proficient typing skills. Previous jobs have given me experience in bookkeeping for appointments and experience in operating a cash register and answering telephone calls.
Timeline
Caregiver
Right at home
08.2024 - Current
Veterinary Assistant
Sunnybrook animal hospital
06.2020 - 10.2020
Kennel Technician/ part time vet assistant
Brandt Veterinary Clinic
08.2019 - 08.2020
Cashier/Customer Service
Fugates
11.2018 - 10.2020
Massage Therapist
Hand and Stone Massage and Facial Spa
09.2017 - 01.2018
Massage Therapist/Receptionist
Cottage Retreat Day spa
05.2017 - 11.2017
Cashier
Target
07.2015 - 11.2017
Diploma - Vet assistant
Southern Technical College
LMT - Massage therapy
Rizzieri School for the Healing Arts