Rebecca Redman
Saint George
Summary
Dynamic professional with extensive experience in pet grooming and veterinary assistance, notably at Becky's Cut N' Fluff Grooming. Excelled in delivering high-quality grooming, enhancing pet health, and fostering strong client relationships. Skilled in animal handling and customer interaction, significantly improving customer satisfaction and loyalty. Demonstrated expertise in sanitation practices and medication administration, ensuring optimal pet care.
Overview
17
17
years of professional experience
Work History
Dog and Cat Groomer
Becky's Cut N' Fluff Grooming
01.2017 - 12.2024
- Maintained a clean and safe grooming environment to ensure pet wellbeing.
- Improved pet health and hygiene with thorough grooming techniques.
- Delivered exceptional grooming services, fostering strong client relationships.
- Utilized specialized grooming tools to achieve high-quality results for diverse pet breeds.
- Enhanced customer loyalty by providing personalized grooming services for each pet.
Veterinary Technician
Agape Veterinary Clinic
10.2015 - 12.2016
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Customer Service Lead
Tops Friendly Markets
03.2008 - 10.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Dog Groomer
Petsmart
01.2011 - 03.2015
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Pharmacy Technician
Tops Friendly Markets
02.2010 - 03.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Applied Science - Veterinary Technology
SUNY Alfred State
Alfred, NY05-2010
High School Diploma -
Finger Lakes Technical And Career Center
06-2005
High School Diploma -
Canandaigua Academy
Canandaigua, NY06-2005
Skills
- Pet grooming
- Animal handling
- Breed knowledge
- Coat styling
- Pet care
- Customer interaction
- Time management
- Sanitation practices
- Tool maintenance
- Medication administration
- Surgical assistance
- Intravenous catheterization
- Vaccine administration
Timeline
Dog and Cat Groomer
Becky's Cut N' Fluff Grooming
01.2017 - 12.2024
Veterinary Technician
Agape Veterinary Clinic
10.2015 - 12.2016
Dog Groomer
Petsmart
01.2011 - 03.2015
Pharmacy Technician
Tops Friendly Markets
02.2010 - 03.2014
Customer Service Lead
Tops Friendly Markets
03.2008 - 10.2015
Associate of Applied Science - Veterinary Technology
SUNY Alfred State
High School Diploma -
Finger Lakes Technical And Career Center
High School Diploma -
Canandaigua Academy
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