Rebecca Taylor
Ridgeville
Summary
Highly organized and detail-oriented professional with a strong drive to provide efficient support to executives. Skilled in managing calendars, coordinating meetings, and handling confidential information with ease. Demonstrated proficiency in prioritizing tasks in fast-paced environments. Motivated to achieve performance and business objectives while continuously expanding business knowledge. Quick to adapt to new priorities, policies, and organizational shifts.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
MJW Companies
Remote
06.2025 - Current
- Managed data entry tasks with accuracy and attention to detail.
- Maintained and updated databases, ensuring information integrity.
- Processed high volumes of documents efficiently using advanced software tools.
- Collaborated with team members to streamline data processing workflows.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Conducted audits of existing data entry processes.
- Improved team efficiency, training new staff on data entry protocols and software.
Teller
First Community Bank
Gilbert, South Carolina
10.2024 - Current
- Executed financial transactions including check cashing and money deposit services.
- Resolved client concerns efficiently to ensure satisfaction.
- Enhance customer engagement with promoted financial products.
- Adhere to bank policies and procedures, and ensure compliance with banking laws and regulations
- Assessed possible fraudulent acts and informed management to ensure awareness.
- Maintained accurate transaction logs and compiled reports summarizing client concerns.
Teller
PNC Bank
California, Maryland
04.2023 - 08.2024
- Mitigated risk through clear communication and client relationship building.
- Ensured transactions' authenticity and verified customer identities.
- Ensured comprehensive adherence to due diligence protocols, safeguarding bank and client assets.
- Assisted customers by managing time to ensure minimal waiting periods.
- Applied comprehensive product understanding to articulate benefits of PNC solutions tailored for clients.
- Utilized problem-solving skills to assist customers in achieving their financial objectives.
- Utilized various systems like Microsoft Office, Edge, and Teller System during customer interactions.
Customer Care Specialist - Online Banking
U.S. Bank
Remote
06.2021 - 04.2023
- Operated in a high-demand 24-hour inbound call center specializing in customer service and experience.
- Engaged with clients' specific needs to assess broader financial objectives within banking.
- Adopting and maintaining procedures including but is not limited to, checking balances, transactions, breakdown of fees on an account, stop payments, activating debit cards, and more
- Consistently ranked as the top representative among 26 peers based on metrics including first call resolution, customer satisfaction, and average handling time.
- Formulated strategies to advance the effectiveness of peer customer interactions.
Family Assistant
Private Residence
Leesville, South Carolina
05.2019 - 04.2021
- Scheduled and managed timely updates to appointment calendars.
- Managed home-related responsibilities effectively and efficiently.
- Oversaw daily safety measures, nutritional requirements, and welfare of two kids.
Key Holder
Wyndham Enterprises
Columbia, South Carolina
08.2015 - 11.2020
- Managed store access by handling keys for open and close procedures.
- Served as key holder for several retail locations belonging to same company.
- Maintained accurate balance of the register drawer and ensured funds accountability.
- Ensured customer satisfaction through proactive advice during product selection.
Assistant Teacher
Happy Camper CDC
Gilbert, South Carolina
05.2017 - 05.2019
Education
Business Administration in Operations
Southern New Hampshire University
(Ongoing)Skills
- Detail-Oriented
- Confidentiality
- Fast Learner
- Risk Management
- Accuracy and Precision
- Efficient and Effective
- Critical Thinking
- Customer service
- Strong problem solver
- Microsoft Office Suite
- Scheduling and calendar management
- Microsoft Suites
- Data entry
Certification
- CNA (Ex. 05/18)
Timeline
Data Entry Clerk
MJW Companies
06.2025 - Current
Teller
First Community Bank
10.2024 - Current
Teller
PNC Bank
04.2023 - 08.2024
Customer Care Specialist - Online Banking
U.S. Bank
06.2021 - 04.2023
Family Assistant
Private Residence
05.2019 - 04.2021
Assistant Teacher
Happy Camper CDC
05.2017 - 05.2019
Key Holder
Wyndham Enterprises
08.2015 - 11.2020
Business Administration in Operations
Southern New Hampshire University