Rebecca Weatherford
Academy Sports Outdoors
Scranton
2027
years of professional experience
Dynamic Team Leader with a proven track record in sales operations and inventory control. Expertise in process optimization, team mentoring, and data analysis drives improved efficiency and customer satisfaction.
Work History
Inventory Control Team Lead
- Led inventory audits to ensure accuracy and compliance with company standards.
- Developed and implemented streamlined processes for inventory control, enhancing operational efficiency.
- Trained and mentored team members on best practices in inventory management systems.
- Coordinated stock replenishment efforts to maintain optimal product availability for customers.
- Analyzed inventory data to identify trends and drive informed decision-making for stock levels.
- Collaborated with cross-functional teams to address discrepancies and improve supply chain processes.
- Managed cycle counts, reducing discrepancies through thorough investigation and corrective actions.
- Oversaw daily operations of inventory team, ensuring adherence to safety protocols and performance goals.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse operations for increased efficiency through the implementation of a barcode scanning system.
- Enhanced team productivity, effectively delegating tasks and providing consistent coaching to staff members.
- Reduced product shrinkage with thorough documentation of damaged or missing items, ensuring timely resolution.
- Evaluated the effectiveness of existing inventory management processes and recommended improvements where necessary.
- Facilitated seamless communication between various departments, promoting collaboration on inventory management initiatives.
- Performed root cause analysis for recurring stock issues, implementing corrective measures to prevent future occurrences.
- Maintained a safe work environment through strict adherence to safety protocols and conducting regular safety audits.
- Increased customer satisfaction with timely processing of orders and accurate fulfillment through diligent oversight of picking and packing processes.
- Completed physical inventory counts each month.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Team Leader, Sales Operations
1 Year 8 Months- Led cross-functional teams to optimize sales operations and improve overall efficiency.
- Implemented process improvements that enhanced workflow accuracy within sales operations.
- Developed training programs for new team members, fostering a culture of continuous learning.
- Analyzed sales data to identify trends, driving strategic decisions for resource allocation.
- Streamlined communication channels between departments, enhancing collaboration and information sharing.
- Mentored junior staff on best practices in sales operations, boosting team performance and engagement.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Optimized territory management, reallocating resources to high-potential areas for maximum ROI.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Coordinated with marketing and inventory teams to align promotional strategies with operational capabilities.
Manager
2 Years 4 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on best practices for inventory management and customer service.
- Implemented strategies to enhance sales performance and improve overall store efficiency.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Developed staff schedules to optimize labor costs while maintaining customer service standards.
- Collaborated with district managers to achieve operational goals and enhance store performance metrics.
- Led initiatives for loss prevention, reducing shrink through staff training and process improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma
Skills
Fast learner
manager
customer service
attention to detail
flexible schedule
team oriented
shipping and receiving
Timeline
Team Leader, Sales Operations
Academy Sports Outdoors
12.2024 - CurrentRead More
Manager
Dollar General
07.2022 - 11.2024Read More
Inventory Control Team Lead
Academy Sports Outdoors
Read More
Cornerstone Christian
High School Diploma
Read More