Rebecca Williams
BEAUFORT
Summary
Adept at navigating high-stress environments, I significantly enhanced customer loyalty and team efficiency during my tenure at Cable ONE. Leveraging skills in customer service and data entry, I resolved complex issues, resulting in a marked improvement in client satisfaction. My proactive approach and ability to mentor new hires underscore my commitment to excellence and teamwork.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cable ONE
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Night Shift Leader
Taco Bell Restaurant
11.2023 - 03.2024
- Improved communication with daytime staff by providing thorough handover reports at the end of each shift.
- Provided exceptional customer service, addressing concerns and complaints in a timely manner.
- Streamlined processes within the night shift team that resulted in increased efficiency without sacrificing quality.
- Maintained a safe working environment by enforcing company policies and adhering to safety guidelines.
- Collaborated with management to develop strategies for improving overall efficiency of the night shift team.
- Enhanced productivity by efficiently delegating tasks and setting clear expectations for team members.
- Supervised nightly cleaning activities, maintaining a clean and organized workspace for all employees.
- Assisted customers with complaints, questions, and concerns.
- Maintained organized work area by cleaning and removing hazards.
Lead Veterinary Technician
Affordable Pet Day Clinic
11.2017 - 03.2024
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
- Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
Education
High School Diploma -
Continental Academy High School
Online06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Cable ONE
05.2024 - Current
Night Shift Leader
Taco Bell Restaurant
11.2023 - 03.2024
Lead Veterinary Technician
Affordable Pet Day Clinic
11.2017 - 03.2024
High School Diploma -
Continental Academy High School
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