Responsible, enthusiastic team player who has a passion for providing exceptional customer service, loves working with people, and has a strong desire to explore new cultures through travel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Seasonal Server
American Cruise Lines
Portland
05.2025 - 06.2025
Provided exceptional guest service during meal service, including taking orders, delivering food and beverages, and accommodating special dietary needs.
Maintained high standards of cleanliness and sanitation in guest cabins and public areas through daily housekeeping duties.
Assisted with weekly 'Truck Day' operations, unloading and organizing supply shipments; regularly lifted and carried boxes weighing up to 75 pounds.
Adapted quickly to changing duties, including assisting in galley prep, restocking, and deep cleaning tasks.
Retail Associate
RBK Styles of Fashion
Columbia
03.2025 - 05.2025
Engaged customers, assessed needs, answered questions, introduced promotions, and handled customer complaints effectively to ensure a delightful, personal experience
Researched fashion trends and collaborated with owners regarding popular customer requests to create unique fashion styles and showcase them in eye-catching display windows to increase foot traffic and sales
Managed and developed creative content through styled mannequins and live models, including professional photography and fun videos for multiple social media channels
Childcare Provider
Gracelife Childcare
Columbia
01.2025 - 05.2025
Created an engaging environment for multi-age groups of up to 20 children, babies through 13-year-olds, with a diverse background, including special needs children
Skilled in active listening, positive discipline techniques, and redirection, and creating an inclusive and safe environment for children with diverse needs
Communicated clearly about activities and developed positive relationships with families and children
Reliable and Trustworthy Sitter
Pet Sitting/House Sitting/Dog Walking
Columbia
06.2013 - 01.2025
Implemented effective time management and organizational skills to handle multiple assignments while maintaining a high level of professionalism and punctuality
Responded quickly to customer requests and communicated clearly about pet behavior, including taking photos and videos of their beloved pets
Provided quality care for and ensured the safety of dogs and cats by feeding, watering, walking, administering medications, entertaining, loving on, cleaning up, and basic grooming of pets
Completed house duties including getting mail and packages, watering plants, taking out trash and recycling, and light clean-up
Park Greeter, Magic Kingdom
Disney College Program Internship
Orlando
09.2024 - 01.2025
Received Disney-level customer service training from a Fortune 100 company and delivered excellent customer service that met and exceeded Disney standards
Directed a diverse group of customers in a fast-paced, high-capacity theme park and provided recommendations based on their questions, concerns, and interests, helping thousands of customers daily in the most efficient manner possible by creating unforgettable moments and making them feel special
Educated customers on how to use the My Disney Experience app
Partnered with multiple departments to ensure quality
Picked up additional shifts to help other castmates
Practiced Safety protocols, especially when working on fireworks nights. This includes routing people in the right direction, keeping people out of harm’s way, etc.
Customer Service Associate
Blue Cross Blue Shield of South Carolina
Columbia
12.2023 - 08.2024
Complied with all requirements and training necessary for working in a government-regulated, busy call center that is open 24 hours a day, 365 days a year, including working with highly sensitive and confidential information
Identified customers’ needs, clarified information, researched issues and provided solutions
Data entry, outbound calling, approving and routing preauthorizations from faxes and webcerts, worked with multiple areas, including management, providers, nurses, appeals, claims, and other customer service
Consistently performed at or above quality standards
Customer Service Specialist
Cold Stone Creamery
Shorewood
03.2018 - 05.2021
Adhered to health and safety regulations, including food handling, storage, and hygiene practices
Provided excellent customer service and communications by taking orders, serving products, processing cash and POS transactions accurately, addressing customer inquiries, and proactively handling any issues, resulting in positive feedback
Assisted in opening and closing procedures, managed inventory and restocked supplies, and helped schedule staffing for a busy storefront operation
Identified possible promotions for owners and organized and oversaw participation in community events and special store events
Created product presentations for new products, services, promotions, and pricing structures through videos and photography for social media campaigns
Education
Hospitality
Trident Technical College
Charleston, SC, USA
06.2025
Advanced Math and Science Program
Spring Valley High School
Columbia, SC, USA
06.2023
Skills
MS Office
MS Teams
Custom software
Photography
Facebook
Cash handling
Sales and merchandising
Video creation and photography for displays, social media channels, and presentations
Ability to both work independently and in a team setting
Certification
ServSafe Food Handler
ServSafe Alcohol Handler
CPR and First Aid
TIPS Training
Relevant Coursework
Event management and wedding planning
Travel and tourism
Hotel management
Restaurant operations and Beverage management
Hospitality Communications, Marketing, Purchasing, Accounting and Law classes