Reese Dunn
Anderson
Summary
Reliable employee quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Motivated student seeking internship in Physical Therapy area to gain hands-on experience. Outgoing and friendly with strong drive to succeed
Overview
4
4
years of professional experience
Work History
Hostess
Pier 101 Resturant
Folly Beach
04.2024 - 08.2024
- Greeted guests upon arrival and escorted them to their tables.
- Monitored dining room activity to ensure compliance with health regulations.
- Ensured compliance with health and safety regulations at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Handled cash payments and reconciled daily transactions accurately.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Maintained a clean and organized dining area.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided excellent customer service by addressing customer needs promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Provided menus to customers and answered questions regarding menu items.
- Verified reservations and wait times with customers.
- Greeted customers and provided them with menus.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Accurately recorded customer information into reservation system.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Stocked server areas with supplies before, during and after shifts.
- Assisted staff by serving food and beverages or bussing tables.
- Took reservations from patrons by phone or online.
- Directed patrons to lounges and waiting areas.
- Assigned patrons to suitable tables according to server rotation.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Spoke with patrons to drive satisfaction with food and service.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Received and recorded patrons' dining reservations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Helped service staff handle demand by distributing food and beverages.
- Informed patrons of establishment specials and promotions.
- Accepted payments from guests for dine-in and take-out foods.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Informed patrons of specialties and features.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Inspected dining and serving areas for cleanliness and proper setup.
Barista
Ingles Markets Inc
Taylors
02.2020 - 08.2022
- Customer Service and Sales
- Money handling and Balancing
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Created complex, hand-crafted beverages based upon customer preferences.
- Ground beans for espresso shots according to individual customer specifications.
- Collected payments and provided accurate change.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Managed cash register and processed transactions with accuracy and integrity.
- Restocked product displays based on demand and projected sales.
- Input orders into point of sale system and handled customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested appealing products.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Ordered and received supplies to restock beverage items.
- Checked brewing equipment for proper functionality.
- Created signs and displays to advertise store products or events.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Utilized POS system to receive and process customer payments.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained calm demeanor during high-volume periods and special events.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Received and accurately processed customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Education
Bachelor of Science -
Clemson University
Clemson, SC05-2028
High School Diploma -
Blue Ridge High School
Taylors, South Carolina05-2023
Skills
- Customer service
- Barista training
- Inventory management
- Cash handling
- Team collaboration
- Time management
- Food safety compliance
- Sales promotion
- Order taking
- Menu design
- Safe food handling practices
- Latte art
- Exceptional customer service
- Opening and closing coordination
- Solid problem solver
- Drink customization
- New hire training
- Point of sale operation
- Coffee expertise
- Active listener
- Friendly and outgoing
- Coffee machinery
- Clear communication
- Verbal and written communication
- Performance improvement
- Multitasking and organization
- Team leadership
- Espresso preparation
- Ingredient restocking
- Cash register operation
- Cleanliness
- Ordering procedures
- POS system operation
- Tea expertise
- Workflow management
- Coffee and tea expertise
- Table bussing
- Problem-solving
- Sales expertise
- Attention to detail
- Speedy and efficient
- Menu memorization
- POS systems
- Front counter maintenance
- Display case merchandising
- Product upselling
- Team player
- Adaptive and creative
- Soft selling
- Professional demeanor
- Opening and closing duties
- Decision-making
- Sandwich preparation
- Smoothie making
- Product displays
- Dining room maintenance
- Table setting
- Beverage preparation
- Conflict mediation
- Coffee brewing
- Excellent math skills
- Espresso machine operations
- Physical stamina
- Hospitality and accommodation
- Recipe adherence
- Food preparation
- Basic math
- Espresso machine operation
- Safe food handling
- Positive and professional
- Hospitality service expertise
- Quality control
Timeline
Hostess
Pier 101 Resturant
04.2024 - 08.2024
Barista
Ingles Markets Inc
02.2020 - 08.2022
Bachelor of Science -
Clemson University
High School Diploma -
Blue Ridge High School