Reganne Maxwell
West Columbia,SC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Outback Steakhouse
05.2025 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Accurately took and processed food and beverage orders using POS system.
- Collaborated with kitchen staff to ensure timely order delivery and high-quality presentation.
- Engaged with customers to gather feedback for continuous improvement.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server Assistant
Outback Steakhouse
11.2024 - 05.2025
- Assisted servers with timely delivery of food and beverages to enhance customer experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt service.
- Adapted quickly to changing priorities during peak hours to maintain efficient workflow.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Host
Outback Steakhouse
06.2023 - 11.2024
- Greeted and seated guests, ensuring welcoming atmosphere and prompt service.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area cleanliness and ambiance, upholding restaurant's reputation for quality and comfort.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Answered customer questions about hours, seating, and menu information.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Crew Member
Panera Bread
09.2022 - 04.2023
- Delivered exceptional customer service by accurately taking orders and accommodating special requests.
- Operated kitchen equipment, ensuring efficient food preparation while adhering to safety standards.
- Assisted in inventory management, restocking supplies, and minimizing waste through effective resource utilization.
- Operated cash register, handling transactions swiftly while minimizing errors.
- Collaborated with team members to complete orders.
Team Member
Dunkin' Donuts
04.2022 - 07.2022
- Maintained cleanliness and organization of workstations and dining areas.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
To-Go Specialist
Bob Evans Restaurant
01.2021 - 07.2022
- Coordinated order preparation and packaging for timely customer pickup.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Managed inventory levels, ensuring stock availability and freshness of ingredients.
- Trained new team members on proper food handling and safety protocols.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Education
Bachelor of Arts - Criminal Justice
University of South Carolina
Columbia, South Carolina, SC05-2026
High School Diploma -
South Pointe Highschool
Rock Hill, SC05-2022
Skills
- Cash handling
- Time management
- Menu knowledge
- Team collaboration
- Guest engagement
- Exceptional customer service
- Food running
- Menu memorization
Languages
Spanish
Elementary
Timeline
Server
Outback Steakhouse
05.2025 - Current
Server Assistant
Outback Steakhouse
11.2024 - 05.2025
Host
Outback Steakhouse
06.2023 - 11.2024
Crew Member
Panera Bread
09.2022 - 04.2023
Team Member
Dunkin' Donuts
04.2022 - 07.2022
To-Go Specialist
Bob Evans Restaurant
01.2021 - 07.2022
Bachelor of Arts - Criminal Justice
University of South Carolina
High School Diploma -
South Pointe Highschool