Regina Deal
Myrtle Beach
Summary
Dynamic professional with extensive experience in customer service and housekeeping, notably at Coastal Properties. Proven track record in enhancing guest satisfaction through meticulous room inspections and effective team management. Skilled in maintaining sanitation standards and fostering strong communication, ensuring exceptional service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Housekeeping Inspector
Coastal Properties
03.2024 - Current
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Managed inventory levels effectively, ordering supplies as needed while adhering to budget constraints
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Improved overall suite appearance with diligent attention to detail during inspections.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Rideshare Driver
Uber
04.2021 - 03.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Warranty Manager
Alpha Omega Construction Group
08.2020 - 10.2021
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
Dispatcher
One Hour Heating and A/C
05.2019 - 08.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of multi fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Associate Degree - Hotel, Resort And Restaurant Management
Pennsylvania State University
University Park, PASkills
- Customer service
- Housekeeping
- Health and safety compliance
- Sanitation standards
- Guest relations
- Maintenance coordination
- Room inspection
- Attention to detail
- Excellent communication
Timeline
Housekeeping Inspector
Coastal Properties
03.2024 - Current
Rideshare Driver
Uber
04.2021 - 03.2024
Warranty Manager
Alpha Omega Construction Group
08.2020 - 10.2021
Dispatcher
One Hour Heating and A/C
05.2019 - 08.2020
Associate Degree - Hotel, Resort And Restaurant Management
Pennsylvania State University
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