Regina Niedenthal
Marion
Summary
Dependable 911 Telecommunicator with expertise in call prioritization, active listening, and problem-solving. Proven ability to coordinate emergency responses and maintain accurate communication logs.
Experienced with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.
Overview
12
12
years of professional experience
Work History
911 Telecommunicator
Florence County Emergency Management / 911 Central Dispatch
Florence, SC
04.2023 - Current
- Coordinated emergency response efforts by effectively dispatching personnel and resources to critical incidents.
- Monitored multiple communication channels, ensuring rapid and accurate information relay during emergencies.
- Provided clear and concise instructions to callers in distress, maintaining composure under high-pressure situations.
- Assisted in training new staff on protocols and procedures, enhancing team performance and response efficiency.
- Maintained detailed logs of emergency calls and responses, ensuring compliance with reporting standards and accuracy.
Telecommunications Operator
South Carolina Highway Patrol
Florence, SC
08.2022 - 04.2023
- Operated communication systems to relay critical information to law enforcement units.
- Monitored emergency calls, ensuring prompt and accurate responses to incidents.
- Coordinated with multiple agencies for efficient information sharing during emergencies.
- Maintained detailed logs of communications and dispatched services for record-keeping accuracy.
- Handled sensitive NCIC/SLED/SCDMV data with discretion, adhering to strict confidentiality protocols at all times.
911 Telecommunicator
Florence County Emergency Management / 911 Central Dispatch
Florence, SC
05.2014 - 08.2022
- Trained new operators on communication protocols and operational procedures.
- Implemented improvements in call response times through process optimization initiatives.
- Coordinated emergency response efforts by effectively dispatching personnel and resources to critical incidents.
- Monitored multiple communication channels, ensuring rapid and accurate information relay during emergencies.
- Maintained detailed logs of emergency calls and responses, ensuring compliance with reporting standards and accuracy.
Education
No Degree - Health Sciences
Florence-Darlington Technical College
Florence, SCBasic Telecommunicator I - Telecommunications
South Carolina Criminal Justice Academy
Columbia, SC2019
Class III Officer Certification - Law Enforcement
South Carolina Criminal Justice Academy
Columbia, SC2010
Skills
- Call prioritization
- Law enforcement procedures
- Public safety awareness
- Computer skills
- CPR and first aid
- Teamwork and collaboration
- Active listening
- Dependable and responsible
- Information intake
- Computer-aided dispatching
- Problem-solving
- NCIC database
Timeline
911 Telecommunicator
Florence County Emergency Management / 911 Central Dispatch
04.2023 - Current
Telecommunications Operator
South Carolina Highway Patrol
08.2022 - 04.2023
911 Telecommunicator
Florence County Emergency Management / 911 Central Dispatch
05.2014 - 08.2022
No Degree - Health Sciences
Florence-Darlington Technical College
Basic Telecommunicator I - Telecommunications
South Carolina Criminal Justice Academy
Class III Officer Certification - Law Enforcement
South Carolina Criminal Justice Academy