Summary
Overview
Work History
Education
Skills
Skills Certifications
Timeline
Generic

Reid Tucker

Columbia

Summary

Certified Project Management Professional (PMP) with extensive experience leading cross-functional teams and managing complex programs from initiation through delivery. Proven ability to establish milestones, coordinate resources, monitor schedules, identify risks, resolve program issues, and maintain alignment among customers, senior leaders, suppliers, quality teams, and other stakeholders. Managed marketing materials, product safety, and quality-testing programs for premium spirits companies, including Suntory Global Spirits, Brown-Forman, and Bacardi, with responsibility for glassware, metal drinkware, and barware supporting brands such as Jack Daniel’s Tennessee Whiskey and Maker’s Mark.

Experienced in overseeing product lifecycle activities involving testing, quality, compliance, manufacturing considerations, marketing, and customer requirements. Additional background in insurance and business loan underwriting—including work supporting the U.S. Small Business Administration’s COVID-19 disaster relief program—demonstrates strong analytical judgment, risk assessment, financial acumen, and the ability to evaluate complex technical and non-technical documentation. Brings a decade of communications and public relations experience, with strengths in executive presentations, customer relations, proposal development, editing, media and legislative engagement, marketing, advertising, and sales support. Recognized as an organized, accountable, and customer-focused leader who motivates teams, communicates issues proactively, and drives successful program outcomes.

Overview

16
16
years of professional experience

Work History

Product Testing Traffic Manager

HH Global, USA
11.2022 - 04.2026
  • Managed hundreds of day-to-day product safety testing processes and procedures for branded drinkware and barware across multiple premium spirits brands
  • Reported directly to client laboratory representatives regarding the ongoing status of the safety testing program and coordinated testing projects across multiple international laboratories
  • Worked closely with production management colleagues domestically and in international branch offices to serve our clients in worldwide markets and to meet tight procurement and production deadlines
  • Oversaw and reviewed safety testing protocol training for new company hires
  • Maintained catalogue of client-approved branded marketing materials (glassware and barware)
  • Reviewed and approved statutory compliance documentation provided by product suppliers
  • Assisted with accounts receivable and accounts payable to ensure all testing-related bills are paid on time
  • Coordinated with global quality leadership to propose revisions to clients' testing protocols and processes to create a unified and streamlined protocol aimed at increase profitability while adhering to internationally recognized safety and quality standards

Case Manager

The Cason Group
04.2022 - 11.2022
  • Managed a caseload of 150 term life and disability insurance policies
  • Communicated case status externally with insurance agents/financial advisors and 11 different insurance carriers' underwriting teams
  • Strong emphasis on timeliness, accurate reporting and exceeding customer service expectations while adhering to the strictest professional ethics standards

Loan Processing Specialist

Highlight Technologies - U.S. Small Business Administration
05.2020 - 01.2022
  • Serviced more than than 1,400 SBA disaster relief loan applications using data management systems and submitted closing documents
  • Performed initial file audits, loan underwriting, investigated suspected fraud, provided post-approval assistance for borrowers
  • Documentation recovery and compliance review with Public Trust security clearance

Administrative Services Manager

Northstar Contracting Group - FL. Dept. of Environmental Protection
08.2018 - 04.2020
  • Liaised with government officers and property owners to assist with coordination of contracted services for FDEP's Petroleum Restoration program
  • Managed offsite cleanup noticing activities and submitted weekly status reports on site cleanup activities
  • Researched and published detailed final cleanup site assessment reports for state review and public record

Senior Marketing Copywriter

Top Rank Marketing
07.2017 - 08.2018
  • Produced editorial content and search engine-optimized marketing material for high-profile international online sports betting and online casino-based clientele
  • Maintained Google front-page sports-related blogs and news sites, serving as the assistant news editor and editorial writer
  • Managed targeted social media output on Facebook and Twitter driving content for clients

Communications Manager

Florida Chamber of Commerce
01.2017 - 06.2017
  • Produced and edited branded materials: member updates, newsletters/editorials, legislative summaries, and speeches
  • Assessed and developed media, legislative and business relations strategies
  • Worked with the event planning team to coordinate and promote monthly, quarterly, and annual events

Account Executive

The News Service of Florida
04.2016 - 01.2017
  • Used Salesforce for news wire and bill-tracking service subscriptions to customers of online Florida state government news service
  • Served as the primary liaison for small-market news outlets and prospecting new business in that field.
  • Assisted with office administration duties including meeting scheduling, payroll, database maintenance, data entry and general secretarial tasks

Reporter/Assistant Editor

The DeFuniak Springs Herald
01.2010 - 04.2016
  • Covered local government, crime, sports, and community events, wrote feature stories, and editorials
  • Assisted with copy-editing, page layout, and newspaper design/production
  • Co-created, launched, and managed newspaper's social media activities and websites

Education

B.A. - Journalism, Spanish

University of Central Florida
Orlando, FL
12-2009

Skills

  • Project Management Professional (PMP)
  • Collaborative leadership
  • Team-oriented leadership
  • Content writing
  • Editorial planning
  • Media relations
  • Public records databases
  • SEO analysis
  • Marketing strategy development
  • Google Analytics
  • Documentation skills
  • Deadline oriented

Skills Certifications

  • Project Management Institute certified Project Management Professional (PMP), 2022 (renewed 2025)
  • Collaborative and supportive team-oriented leadership
  • Content writing, editorial planning, and media relations engagement
  • 10+ years' experience with public records databases
  • SEO analysis and marketing strategy development
  • Google Analytics Certification

Timeline

Product Testing Traffic Manager

HH Global, USA
11.2022 - 04.2026

Case Manager

The Cason Group
04.2022 - 11.2022

Loan Processing Specialist

Highlight Technologies - U.S. Small Business Administration
05.2020 - 01.2022

Administrative Services Manager

Northstar Contracting Group - FL. Dept. of Environmental Protection
08.2018 - 04.2020

Senior Marketing Copywriter

Top Rank Marketing
07.2017 - 08.2018

Communications Manager

Florida Chamber of Commerce
01.2017 - 06.2017

Account Executive

The News Service of Florida
04.2016 - 01.2017

Reporter/Assistant Editor

The DeFuniak Springs Herald
01.2010 - 04.2016

B.A. - Journalism, Spanish

University of Central Florida
Reid Tucker