Remesheuna Ballard
Lancaster,SC
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my mail handling expertise at Reserve AM to streamline mail sorting processes, achieving high accuracy levels. My strong communication skills fostered team collaboration at CSL Plasma, significantly improving service quality. Continuously advancing my phlebotomy skills, I contributed to reducing patient wait times by effectively coordinating staff schedules at One Blood.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mail Sorter
Reserve AM
12.2021 - Current
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Donor Floor Technician
CSL Plasma
11.2018 - 08.2021
- Provided excellent customer service to all donors, addressing concerns and answering questions professionally.
- Demonstrated flexibility in adapting to changing demands within the facility while maintaining exceptional quality standards for services provided.
- Facilitated effective communication between staff members, promoting a cohesive work environment focused on shared objectives.
- Ensured optimal safety with thorough equipment sterilization and proper disposal of biohazardous materials.
Phlebotomy
One Blood
06.2017 - 10.2018
- Ensured properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Education
High School Diploma -
Lancaster
Lancaster05.2025
Skills
- Production goal setting
- Customer service
- Problem Solving
- Communication
- Team work
- Critical thinking
Certification
Phlebotomy Certifacations
Timeline
Mail Sorter
Reserve AM
12.2021 - Current
Donor Floor Technician
CSL Plasma
11.2018 - 08.2021
Phlebotomy
One Blood
06.2017 - 10.2018
High School Diploma -
Lancaster
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