Renee Haynes
Clover
Summary
Experienced professional with strong background in health administration, operational support, and process improvement. I am skilled in managing complex systems, providing technical support, and optimizing team efficiency. Proficient in streamlining processes, training teams, and collaborating with cross-functional departments to achieve organizational objectives. Recognized for exceptional problem-solving abilities and successful enhancement of operational workflows in healthcare and technology sectors.
Overview
23
23
years of professional experience
Work History
PROCESSING ASSOCIATE – PROFESSIONAL SERVICES
OneStudyTeam
Charlotte
06.2022 - 11.2024
- Demonstrated strong attention to detail by overseeing daily operations of the Site List Team, ensuring accuracy and consistency of data for CRM (Salesforce) integration, which improved data integrity by 20%
- Collaborate cross-functionally to enhance operational workflows and system functionality
- Review and prepare site data for internal stakeholders using AWS Quicksight, implementing process improvements for data maintenance
- Maintain and complete Jira service desk tickets for the site list team
- Identified and resolved process issues to drive optimal workflow and business growth
CREDENTIALING COORDINATOR
TeleHealth Solution
Charlotte
11.2018 - 06.2022
- Managed credentialing processes for healthcare providers, ensuring timely completion of facility applications
- Supported operational teams by maintaining and updating data in the telemedicine web application
- Developed and maintained Microsoft Excel spreadsheets for internal operational use, streamlining processes
- Assisted in onboarding and client services, coordinating credentialing and ensuring compliance with regulatory standards
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Key Contributions:
- Created SOPs for report generation, improving efficiency in daily operational tasks
- Assisted with facility on-boarding for client services/success by coordinating our provider facility credentialing
- Facilitated communication between providers, state licensing boards, and facilities
- Maintained department inbox via Outlook to monitor new provider applications, licensure documentation and credentialing processes
- Used DocuSign and SharePoint to communicate and complete forms online
OPERATIONS AND APPLICATION SUPPORT – SERVICE OPERATIONS CENTER
Independent Health
Buffalo
01.2014 - 07.2017
- Provided application support for the clinical platform core team, assisting in the design, configuration, and implementation of systems for healthcare services
- Coordinated with internal and external stakeholders to ensure the accurate and timely distribution of communications
- Provided exceptional customer service by resolving user-generated service tickets, ensuring timely and effective communication, and collaborating with stakeholders to enhance system functionality
- Served as a liaison between the Service Operations team and Information Technology Department during Implementation projects
- Key Contributions:
- Led the implementation of new platform functionalities and trained teams on system usage
- Headed meetings and managed system admin training
- Authored training materials and standard operating procedures (SOPs) for system administrators
- Conducted UAT testing on various data objects for the clinical platform implementation
HEALTH DATA ANALYST ASSOCIATE – HEALTH CARE SERVICES
Independent Health
Buffalo
01.2009 - 12.2013
- Oversaw the MEDecision Clinical Platform while providing staff support for all aspects of the program
- Directed the MEDecision Client Letter program including producing letters, managing staff accounts and troubleshooting technical issues
- Key Contributions:
- Compiled, evaluated and reviewed engineered data for internal system
- Guided process improvement efforts by developing reports and collaborating with the medical management team
- Help facilitate the implementation of a new system with the core admin team
- Authored training materials and standard operating procedures (SOPs) for the medical management team
SYSTEM ADMINISTRATOR – SALES SUPPORT & TECHNOLOGY
Independent Health
Buffalo
01.2008 - 12.2008
- Assisted in the design and development of a benefit configuration database (Firepond) to drastically improve product optimization and open enrollment operations
- Co-led regular maintenance and updates to the Firepond system in collaboration with vendors and the Product Management, Information Technology, Mem Ops and Sales Departments
- Held ultimate responsibility of continually ensuring the accuracy of all system data by conducting User Acceptance Testing (UAT)
- Delivered ongoing support to end users by assessing and resolving system issues related to the proposal generator and business console
- Key Contributions:
- Provided key leadership and assistance throughout all stages of development and implementation of an innovative benefit summary database for use by the sales team
- Spearheaded the comprehensive training of the sales team on the new benefit summary database
- Managed the entire system during frequent peak performance periods
Data Analyst – Product Development & Sales Solutions
Independent Health
Buffalo
09.2005 - 12.2007
- Provided data-driven solutions to support decision making.
- Collaborated with cross-functional teams to prioritize business and information needs.
- Provided technical support for existing reports, dashboards or other tools.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Performed data entry, data cleaning, and data coding for analysis.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
Assistant Healthcare Analyst – Information Management & Planning
Independent Health
Buffalo
08.2002 - 09.2005
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
- Analyzed data to identify trends, discrepancies, and areas for improvement in the healthcare system.
- Created reports on health care costs, utilization patterns, and quality metrics.
- Collaborated with stakeholders across departments to develop innovative solutions for addressing challenges in the health care sector.
Project Analyst – Primary & Long-Term Care
Catholic Health System
Buffalo
01.2002 - 08.2002
- Monitored and reported on issues that may impact timelines or budgets.
- Maintained accurate records of all activities associated with each assigned project.
- Assisted in resolving conflicts between departments and personnel involved in the project.
- Provided technical support when needed during development stages of a given project.
- Participated in meetings with clients regarding their projects' progress, challenges, modifications.
Education
Bachelor of Science - Health Administration
State University of New York College At Fredonia
Fredonia, NY05.2000
Skills
- Operational Support and Coordination
- Process Improvement
- Data Organization & Analysis
- Reporting and documentation
- System Administration
- Team Training & Development
- Cross-functional collaboration
- Project Coordination
- Client Communication Skills
- Advanced Microsoft Office Skills
- Proficient in Salesforce CRM
- Proficient in Amazon Quicksight
- MEDecision Expertise
- Proficient in Jira
- Data entry
- Effective written & verbal communication
Timeline
PROCESSING ASSOCIATE – PROFESSIONAL SERVICES
OneStudyTeam
06.2022 - 11.2024
CREDENTIALING COORDINATOR
TeleHealth Solution
11.2018 - 06.2022
OPERATIONS AND APPLICATION SUPPORT – SERVICE OPERATIONS CENTER
Independent Health
01.2014 - 07.2017
HEALTH DATA ANALYST ASSOCIATE – HEALTH CARE SERVICES
Independent Health
01.2009 - 12.2013
SYSTEM ADMINISTRATOR – SALES SUPPORT & TECHNOLOGY
Independent Health
01.2008 - 12.2008
Data Analyst – Product Development & Sales Solutions
Independent Health
09.2005 - 12.2007
Assistant Healthcare Analyst – Information Management & Planning
Independent Health
08.2002 - 09.2005
Project Analyst – Primary & Long-Term Care
Catholic Health System
01.2002 - 08.2002
Bachelor of Science - Health Administration
State University of New York College At Fredonia