LINDA RENEE RHODES
Lexington
Summary
Results-driven sales professional with proven ability to drive revenue growth and build strong client relationships.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Commercial Sales Manager/Territory Manager
AutoZone
02.2018 - 01.2025
- Conducted research to develop detailed business plans for commercial opportunities and expansion
- Responded to customer feedback in professional and constructive way
- Motivated team to meet and exceed sales goals
- Collaborated with local companies to ensure needs were being met
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Handled multiple inbound calls per shift to provide accounts with product and service information and generate quotes
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Store Manager
NAPA Auto Parts - Genuine Parts Company
01.2017 - 12.2017
- Trained staff to deliver outstanding customer service
- Completed weekly schedules according to payroll policies
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Overseeing daily business to ensure growth in profit, and overall success of store and fellow teammates
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Service Manager/ Store Manager
Bridgestone Retail Operations
09.2003 - 12.2016
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Developed and implemented policies, procedures and process improvement initiatives to improve sales, profit, and increase customer satisfaction
- Met with customers to discuss service needs and offer available solutions.
- Developed rapport with the customer base by handling difficult issues with professionalism
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
High School Diploma -
Central High School
Bolivar, TN01.1987
Skills
- Sales management
- Customer service
- Account management
- Revenue generation
- Team building
- Product knowledge
- Conflict resolution
- Relationship building
- Strategic planning
- Written and verbal communication
- Training and mentoring
- Sales skills
Timeline
Commercial Sales Manager/Territory Manager
AutoZone
02.2018 - 01.2025
Store Manager
NAPA Auto Parts - Genuine Parts Company
01.2017 - 12.2017
Service Manager/ Store Manager
Bridgestone Retail Operations
09.2003 - 12.2016
High School Diploma -
Central High School
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