Summary
Overview
Work History
Education
Skills
References
Timeline
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Renee Smith

Renee Smith

Florence,SC

Summary

Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.

Overview

11
11
years of professional experience

Work History

Client Care Coordinator

Comfort Keepers
07.2023 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.
  • Educated clients on available resources and services while guiding them through their options based on individual needs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
  • Educated customers about billing, payment processing and support policies and procedures.

Recruitment Coordinator

Comfort Keepers
01.2021 - 07.2023
  • Devise recruiting strategies and implement through marketing campaigns, advertising initiatives and innovative presentations.
  • Support job fairs, open houses and recruiting events.
  • Maintain candidate records using Clear Care and Paradox and update information accordingly.
  • Facilitate new employee orientations to foster positive team attitudes.
  • Cultivate in-depth understanding of in home health care trends and hiring desires.
  • Schedule and conduct multiple interviews daily and hire those qualified after passing background checks and drug tests.

Account Manager

First Heritage Credit
02.2017 - 01.2021
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on loan approvals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Originated, reviewed, processed, closed and administered customer loan proposals.

Receptionist

BioSpine Health and Wellness, LLC
06.2016 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Confirmed appointments communicated with clients and updated clients records.
  • Answered telephone system and directed calls accordingly.
  • Managed multiple tasks and met sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Server

Tubb’s Shrimp and Fish Co.
03.2014 - 07.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Some College (No Degree) -

Florence – Darlington Tech
Florence, SC

High School Diploma -

Hannah - Pamplico High School
Pamplico, SC
05.2010

Skills

  • Employment Record-keeping
  • Employee Performance Management
  • External Marketing
  • Employee Hiring
  • Outstanding Client Service Skills
  • Excellent Interpersonal Skills
  • Claims processing

References

Kyle, Hardee, Owner, 843-229-9569, Tubb’s Shrimp and Fish Co.

Timeline

Client Care Coordinator

Comfort Keepers
07.2023 - Current

Recruitment Coordinator

Comfort Keepers
01.2021 - 07.2023

Account Manager

First Heritage Credit
02.2017 - 01.2021

Receptionist

BioSpine Health and Wellness, LLC
06.2016 - 04.2017

Server

Tubb’s Shrimp and Fish Co.
03.2014 - 07.2018

Some College (No Degree) -

Florence – Darlington Tech

High School Diploma -

Hannah - Pamplico High School

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Renee Smith