Reo Roger Stevenson Jr.
Little River
Summary
With over 22 years of experience supporting HTC lines of business, I specialize in troubleshooting HTC services and monitoring network performance. Throughout my career, I have collaborated cross-functionally to resolve outages and ensure smooth operations. Dedicated to fostering a collaborative and inclusive work environment, I am committed to driving productivity and innovation through teamwork and open communication..
Overview
23
23
years of professional experience
Work History
Network Control Technician 2
HTC
05.2005 - Current
- Responsible for monitoring HTC entire network along with Sandhills Network.
- Working 24/7 schedule
- Support for I&R techs and contractors
- Support for APS techs
- Support for business sales and residential call center
- Provisioning for all HTC products.
- Worked with our Pro Services group installing equipment at WIFI resorts and logging into AP's resetting them remotely
- Experience in logging into HTC core routers to verify circuits status
- Firewall Support for Pro Services customers
- Monitoring HTC security cameras
- Contacting vendors for HTC high capacity internet links. To ensure they are back up in a timely manner.
- Supported end-users with technical assistance and guidance on proper system usage, increasing overall productivity levels across the organization.
- Responsible for sending outage notifications to inform HTC employees of outages
- Maintained detailed records of all performed tasks and resolved issues for future reference and analysis.
- Provided comprehensive training to NOC tech 1, fostering skill development and team collaboration.
- Worked closely with other IT departments to ensure seamless integration of network control systems with existing
- From 11pm to 7am take APS calls troubleshooting all HTC products TVMAX,HISM,CATV,PON,voice,email and Focus Broadband HISM customers
- Acted as supervisor while my supervisor was on vacation
Advanced Product Support
HTC
11.2002 - 05.2005
- Tech support for all of HTC internet products DSL, cable modem, dialup, fiber and email.(no HISM at this time)
- Responded to customer complaints and provided technical assistance over phone.
- Provided support for HTC internet installation contractors
- Escalated troubles to CPE techs to resolve issues at customers homes.
Intern Repair Department
HTC
05.2002 - 11.2002
- Handle incoming customer troubles with CATV and dial tone
- Programmed call features on phone lines
- Programmed PPV events and added CATV packages to STB
- Sorted and organized cut sheets for I&R techs
- Ensure proper installation of equipment like STB, remote control and phone equipment.
- Dispatch repair tickets to I&R and closed I&R repair tickets
Education
Associate of Industrial Technology - Electronics Technology
Horry-Georgetown Technical College
Conway, SC08-2002
Certificate - Computer Systems And Repair
Horry-Georgetown Technical College
Conway, SC08-2002
Skills
- Network configuration
- Network analysis
- Problem-solving abilities
- Multitasking
- Reliability
- Verbal and written communication
- Training and mentoring
Timeline
Network Control Technician 2
HTC
05.2005 - Current
Advanced Product Support
HTC
11.2002 - 05.2005
Intern Repair Department
HTC
05.2002 - 11.2002
Associate of Industrial Technology - Electronics Technology
Horry-Georgetown Technical College
Certificate - Computer Systems And Repair
Horry-Georgetown Technical College
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