Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rheannah Williams

Ridgeland

Summary

Dynamic customer service professional with experience at Publix, adept at complaint handling and problem resolution. Recognized for enhancing customer satisfaction through effective communication and active listening. Proven ability to manage high call volumes while maintaining organization and professionalism, ensuring timely assistance and fostering positive customer relations.

Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Customer Service Staff Member

Publix
05.2017 - 03.2025
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Ridgeland Hardeeville High School
Ridgeland, SC
05-2015

Skills

  • Customer focus
  • Complaint handling
  • Problem resolution
  • Payment processing
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Money handling
  • Decision-making

Languages

English
Professional Working

Interests

  • Learning new Tasks
  • Video Gaming
  • Cooking
  • Watching Movies and TV Shows

Timeline

Customer Service Staff Member

Publix
05.2017 - 03.2025

High School Diploma -

Ridgeland Hardeeville High School
Rheannah Williams