Rhobin Arthur
Trenton
Summary
Goal-oriented Account Manager with a proven track record in optimizing workflow processes and enhancing client satisfaction. Expertise in conducting account reviews and driving continuous improvement.
Overview
38
38
years of professional experience
Work History
Account Manager
Gannett Digital
Augusta, GA
01.2010 - 04.2025
- Analyzed market trends to identify growth opportunities for key accounts.
- Optimized workflow processes, improving efficiency in account management operations.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Streamlined account management processes, reducing response times and improving client service quality.
- Developed and implemented comprehensive account plans aligning with client objectives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Office Administrative Assistant
Solid Rock Baptist Church
Aiken, SC
04.2004 - 05.2007
- Managed scheduling and calendar for church activities, ensuring optimal resource allocation.
- Developed and maintained filing systems for church records, enhancing information retrieval efficiency.
- Led initiatives to enhance digital communication strategies, improving member engagement through newsletters and emails.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Implemented software solutions to enhance tracking of contributions and maintain accurate membership records.
Technician I
Proctor & Gamble
Augusta, GA
01.1998 - 09.2003
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
- Trained new technicians on safety protocols and equipment handling procedures.
- Developed and documented standard operating procedures for various technical tasks.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Facilitated inventory management and shipment processes to maintain efficient warehouse operations.
Office Manager
Bell Atlantic SRS Temporary Contractor
New Ellenton, SC
09.1993 - 08.1995
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Achieved timely payroll processing for contractors, enhancing satisfaction and retention. Streamlined time sheet management, resulting in improved accuracy of labor tracking. Facilitated insurance administration, ensuring comprehensive coverage for all contractors.
Office Manager
LH&B Cable
Aiken, SC
08.1987 - 07.1993
- Implemented new office management software, improving document tracking and reporting accuracy.
- Evaluated office performance metrics, providing insights for strategic decision-making and improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Completed bi-weekly payroll for 25 employees and contractors.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Bachelor of Science - Health Administration
Medical College of GA
Augusta, GAAssociate of Science - Computer Engineering
Aiken Technical College
AikenSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Account oversight
- Documentation and reporting
- Project management
- Compliance requirements
- Coordinating documents
- Account verification
- Internet savvy
Timeline
Account Manager
Gannett Digital
01.2010 - 04.2025
Office Administrative Assistant
Solid Rock Baptist Church
04.2004 - 05.2007
Technician I
Proctor & Gamble
01.1998 - 09.2003
Office Manager
Bell Atlantic SRS Temporary Contractor
09.1993 - 08.1995
Office Manager
LH&B Cable
08.1987 - 07.1993
Bachelor of Science - Health Administration
Medical College of GA
Associate of Science - Computer Engineering
Aiken Technical College