Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Waters

Spartanburg

Summary

Proven leader and adept customer service advocate with extensive experience at RR Donnelley and Arby's Restaurant. Excelled in managing high-stress situations and fostering team unity, driving increased loyalty and profitability. Skilled in critical thinking and data entry, achieving notable improvements in operational efficiency and customer satisfaction.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

RR Donnelley
03.1997 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

General Manager

Arby's Restaurant
01.1994 - 04.1997
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Wendys Restaurant
01.1986 - 03.1994

Education

High School Diploma -

Gaffney High
Gaffney, SC
06-1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payroll

Timeline

Customer Service Representative

RR Donnelley
03.1997 - 02.2022

General Manager

Arby's Restaurant
01.1994 - 04.1997

General Manager

Wendys Restaurant
01.1986 - 03.1994

High School Diploma -

Gaffney High

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Rhonda Waters