Summary
Overview
Work History
Education
Skills
Timeline
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RICHARD C. JORDAN

Columbia

Summary

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Overview

23
23
years of professional experience

Work History

Inside Sales Representative

United Health Group
04.2014 - 04.2025
  • Managed incoming calls from prospective clients, identified insurance needs, and recommended appropriate solutions to convert leads into qualified sales
  • Delivered product education and benefit comparisons, ensuring clients received the best options based on individual requirements
  • Documented client interactions and inquiries accurately in company CRM systems
  • Made outbound calls to prospective and existing members to promote services and assess satisfaction
  • Assisted clients with insurance application processes and ensured compliance with enrollment procedures
  • Achieved and exceeded performance goals in sales, customer satisfaction, and quality metrics
  • Maintained compliance with licensing and certification requirements

Health Advisor
01.2012 - 04.2014
  • Provided insurance information and guidance to members via phone
  • Built and maintained strong customer relationships while meeting quality and call performance standards
  • Delivered clear and accurate information, including benefits and claim details
  • Prioritized tasks based on member needs and corporate directives

Home Theater Sales Consultant

America TV
02.2008 - 04.2012
  • Consistently ranked among top performers in monthly sales
  • Developed strong relationships with new and returning customers
  • Designed and maintained product displays and promotional signage
  • Specialized in home theater products with a strong attention to detail

Owner

Tha Spot
06.2002 - 03.2009
  • Managed day-to-day business operations, including accounts payable and customer service
  • Led marketing initiatives with a focus on creative merchandising
  • Recruited and trained staff to ensure high performance and excellent service

Education

Completed Coursework -

C.S. Mott Community College
Flint, MI
01.1996

Skills

  • Proven ability to manage multiple tasks in a high-volume, customer-focused environment
  • Strong attention to detail and excellent organizational skills
  • Self-starter capable of working independently with minimal supervision
  • Positive, team-oriented attitude with a strong work ethic
  • Exceptional verbal and written communication skills
  • Experienced in coaching, training, and developing talent
  • Proficient in identifying customer needs and providing tailored solutions
  • Relationship development
  • Organized and efficient
  • Issue resolution
  • Interpersonal communication
  • Documentation and reporting

Timeline

Inside Sales Representative

United Health Group
04.2014 - 04.2025

Health Advisor
01.2012 - 04.2014

Home Theater Sales Consultant

America TV
02.2008 - 04.2012

Owner

Tha Spot
06.2002 - 03.2009

Completed Coursework -

C.S. Mott Community College

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RICHARD C. JORDAN