Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Richard Morgan

Greenville

Summary

Dynamic General Manager with a proven track record at Papa John's Pizza, excelling in leadership and team building. Achieved significant sales growth through strategic planning and effective training programs. Skilled in P&L management and inventory control, fostering a high-performance culture that enhanced employee satisfaction and operational efficiency.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

28
28
years of professional experience

Work History

General Manager

Papa John's Pizza
04.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Papa John's Pizza
10.2018 - 04.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Restaurant Owner

Your Pie
05.2013 - 06.2018
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.

Restaurant Owner

Main Street Pizzeria
10.2012 - 05.2016
  • Planned and executed strategies to increase customer loyalty and retention.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.

General Manager

Papa John's Pizza
09.2004 - 09.2012
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.

Golf Course Superintendent

Summersett Golf Course
04.2000 - 09.2004
  • Troubleshot and repaired issues with equipment.
  • Directed special projects such as winterization, tree removal and flower bed installations.
  • Managed purchasing of supplies such as chemicals and seed.
  • Recruited and trained solid team of grounds keepers, landscapers and golf specialists to manage all golf course needs.
  • Trained new employees in proper equipment usage, maintenance techniques, and safety procedures for seamless integration into the team environment.
  • Collaborated with architects on course design modifications for improved playability and sustainability.
  • Implemented an integrated pest management program that maintained turf health without compromising environmental integrity.
  • Reduced water usage and improved irrigation efficiency through the installation of a state-of-the-art irrigation system.

Assistant Golf Course Superintendent

Thornblade Country Club
11.1997 - 03.2000
  • Increased staff efficiency by implementing effective scheduling and task delegation methods, boosting overall productivity.
  • Maintained healthy turf conditions by applying proper fertilization and irrigation techniques.
  • Helped maintain membership satisfaction by promptly addressing concerns related to course playability or aesthetic quality.
  • Developed strong relationships with fellow employees and club members through consistent communication and problem-solving efforts.
  • Assisted in the planning and execution of golf course renovation projects, resulting in improved playability and guest satisfaction.

Education

Coastal Carolina University
Conway, SC

Associate of Applied Science - Agronomy of Golf Course Management

Horry-Georgetown Technical College
Conway, SC
12-1996

Skills

  • Leadership and team building
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Training and development
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • Verbal and written communication
  • P&L management
  • Team training and development
  • Deadline oriented
  • Performance improvement

Accomplishments

2014 YourPie Operator of the year

2015 Yourpie Store of the Year

2013 Member of Pickens Revitalization Committee

Member Paris Mountain Country Club

2023 Papa Johns Store of the Year

2023 Manager of the Year

2023-2024 Highest Volume Sales Store in the U.S


Timeline

General Manager

Papa John's Pizza
04.2020 - Current

General Manager

Papa John's Pizza
10.2018 - 04.2020

Restaurant Owner

Your Pie
05.2013 - 06.2018

Restaurant Owner

Main Street Pizzeria
10.2012 - 05.2016

General Manager

Papa John's Pizza
09.2004 - 09.2012

Golf Course Superintendent

Summersett Golf Course
04.2000 - 09.2004

Assistant Golf Course Superintendent

Thornblade Country Club
11.1997 - 03.2000

Coastal Carolina University

Associate of Applied Science - Agronomy of Golf Course Management

Horry-Georgetown Technical College

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Richard Morgan