RICHARD SCOTT
Bluffton
Summary
Transitioning military member with a commitment to fostering collaborative team environments. Proven track record in enhancing customer satisfaction while leading diverse teams. Strives to inspire a shared vision and strong work ethic among team members to achieve collective success.
Overview
9
9
years of professional experience
Work History
Shift Manager
Wendy's
Beaufort
08.2023 - 11.2024
- Managed inventory levels and ordered supplies to maintain stock availability.
- Supervised team members to ensure efficient food preparation and service.
- Addressed customer complaints promptly to enhance satisfaction and loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assisted employees with task management during busy shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Monitored stockroom orders and restocked shelves to ensure inventory levels remained adequate.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Manager in Training
Hibbett Sporting Goods
Beaufort
06.2023 - 08.2023
- Managed inventory levels and organized merchandise displays.
- Worked closely with customers to understand needs and resolve diverse issues.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Enhanced leadership abilities through training and hands-on task completion.
Shift Manager
Bojangles
Beaufort
02.2023 - 08.2023
- Supervised team members to ensure efficient food preparation and service.
- Enforced health and safety regulations to maintain a clean work environment.
- Addressed customer complaints promptly to enhance satisfaction and loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Resolved conflicts between staff members in a professional manner.
Marine Musician
U.S. Military (United States Marine Corps)
Okinawa
10.2015 - 01.2023
- Guitar Instrumentalist for the III Marine Expeditionary Force Band (Marine Information Group)
- Performed on national television for the international Budokan Marching Festival in Tokyo, Japan
- Performed as a vocalist and guitar instrumentalist for social events in the U.S. embassies across Malaysia and Thailand
- Accompaniment for a Thailand singer's band and music video, which garnered over 1,000,000 views
- Performed over 1,000 formal ceremonies and parades at venues across the United States and Asia, including Mardi Gras in New Orleans, Louisiana, Independence Day in Guam and 4th of July celebrations in Okinawa, Japan
- Facilitated transportation correspondence for over 20 ceremonial engagements
Barista/Supply
Starbucks
New York
06.2015 - 10.2015
- Serviced over 100 customers daily as a barista worker, as well as took inventory of goods/products and equipment on a weekly basis
Education
High School Diploma -
Fordham High School for the Arts
Bronx, NY06-2015
Skills
- Emotional Intelligence
- Conflict Resolution
- Communication
- Leadership
- Operational Risk Management
- Adaptability
- Tactful
- Effective Time Management
- Ability to work effectively and efficiently as a team member
- Ability to formulate solutions amidst a hectic work environment
- Ability to lead a team and effectively supervise and employ individuals to their strengths to accomplish varying tasks and projects
- Ability to lift, carry, push, and pull heavy objects and equipment for long periods of time
- Ability to provide constructive consultation/advice to others with regards to mission accomplishment or otherwise applicable
- Adept at Microsoft Word and Excel
- Inventory management
- Team development
Accomplishments
- Enlisted in the United States Marine Corps
- Earned my black belt (1st Degree) in the Marine Corps Martial Arts Program
- Certificate in Defensive Driving
- Certificate in Lean/Six Sigma (Yellow Belt) from Trident Technical College (c. 04/01/22)
- Certificate in ManuFirst (Manufacturing First) from Trident Technical College (c. 04/01/22)
- Certificate in the Supervisory Series from Trident Technical College (c. 07/01/22)
Traits Skills
- Emotional Intelligence
- Conflict Resolution
- Communication
- Leadership
- Operational Risk Management
- Adaptability
- Tactful
- Effective Time Management
- Ability to work effectively and efficiently as a team member
- Ability to formulate solutions amidst a hectic work environment
- Ability to lead a team and effectively supervise and employ individuals to their strengths to accomplish varying tasks and projects
- Ability to lift, carry, push, and pull heavy objects and equipment for long periods of time
- Ability to provide constructive consultation/advice to others with regards to mission accomplishment or otherwise applicable
- Adept at Microsoft Word and Excel
- Bilingual (English, Spanish)
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Elementary
Timeline
Shift Manager
Wendy's
08.2023 - 11.2024
Manager in Training
Hibbett Sporting Goods
06.2023 - 08.2023
Shift Manager
Bojangles
02.2023 - 08.2023
Marine Musician
U.S. Military (United States Marine Corps)
10.2015 - 01.2023
Barista/Supply
Starbucks
06.2015 - 10.2015
High School Diploma -
Fordham High School for the Arts