Richard Warren
Fort Mill
Summary
Dynamic Air Logistics Customer Care Specialist at Kuehne-Nagel, Inc., recognized for exceptional customer service and problem-solving abilities. Leveraged effective communication and technical support skills to enhance customer satisfaction, promptly addressing needs and resolving issues. A collaborative team player dedicated to achieving project objectives and fostering positive customer relations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Air Logistics Customer Care Specialist
Kuehne-Nagel, Inc
Charlotte
08.2012 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business
York Technical College
Rock Hill, SCSkills
- Customer service
- Problem solving
- Technical support
- Effective communication
- Training and mentoring
- Customer relations
Languages
English
Professional
Affiliations
Golf
Spending quality time with friends and family
Timeline
Air Logistics Customer Care Specialist
Kuehne-Nagel, Inc
08.2012 - Current
Some College (No Degree) - Business
York Technical College
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