Ricky Sneed

• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Coordinated sales presentations and product demonstrations, showcasing the value proposition for prospective clients.
• Strengthened client relationships with regular communication, addressing concerns, and providing exceptional service.
• Managed a portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction.
• Delivered consistent results by focusing on relationship-building measures such as regular check-ins, prompt issue resolution, and proactive communication efforts.
• Trained and mentored junior sales representatives, fostering a culture of professional development.
• Built and maintained strong client relationships to drive business growth.

Devised and implemented processes and procedures to streamline operations.

• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Created and managed project plans, timelines and budgets.
• Evaluated staff performance and provided coaching to address inefficiencies.