Robbin Byrd
Simpsonville
Summary
Proactive customer service professional with a strong background in providing exceptional service to logistic processes and special needs individuals. Demonstrated expertise in prioritizing safety, effective time management, and collaborating with team members to achieve common goals. Committed to upholding company core values and fostering a positive work environment. Known for consistently delivering outstanding customer experiences while maintaining a strong focus on efficiency and accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver/ Lyft Driver
Independent Contractor - Self Employed
2024.05 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Community Employment Specialist
Western Tidewater Community Services Board
2023.11 - 2024.01
- Served as an advocate for clients during interactions with employers, highlighting their unique skills and experiences while addressing potential concerns or misunderstandings.
- Built trust and rapport with clients through empathetic listening, open communication, and a genuine commitment to their success in the residential home.
- Reduced accident rates by implementing effective safety protocols and procedures.
- Facilitated open communication channels between workers and management to address potential risks proactively.
- Actively participated in safety committee meetings, contributing valuable insights and suggestions.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Community Engagement Specialist
Noble Care
2023.05 - 2023.08
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
N.E.M.T-Independent Contractor
Ztrips
2022.05 - 2023.05
- Advised clients on best practices related to their safety and transport experience while providing exceptional customer service
- Prepared comprehensive plans to ensure time-managed, successful retrieval of clients and returns, utilizing problem-solving and leadership abilities
- Implemented changes necessary to meet compliance requirements while ensuring company policies and values were followed accurately
Caregiver to Parents
Self Employed
2021.09 - 2022.05
- Coordinated with health professionals to ensure all medical treatments are properly and safely administered.
- Encouraged parent's behaviors through verbal praise or reward systems when appropriate.
- Attended regular meetings with physicians and other healthcare staff members concerning parent's care plans.
- Demonstrated compassionate care for elderly parents, displaying excellent interpersonal skills and a genuine commitment to helping them.
- Responded promptly to emergencies using sound judgment and critical thinking skills.
- Organized recreational activities for parents to promote physical activity levels and social interaction.
- Performed housekeeping duties such as laundry services or grocery shopping when needed.
- Coordinated medical appointments, errands, and social events.
- Transported client to doctor's office and essential errands.
- Engaged parents in meaningful conversation, socialization, and activity while providing personal care assistance.
DC Warehouse Lead
Expeditors
2019.10 - 2020.07
- Directed daily activities and workload for the warehouse team to achieve output goal requirements
- Trained new employees on proper handling techniques and safety protocols to prevent accidents
- Oversaw warehouse job functions to meet time managed delivery needs
- Inspected products upon receipt for any damages or defects before storage or shipment
- Performed frequent quality control checks on products stored in the warehouse before shipping out
- Coordinated with internal stakeholders regularly to develop efficient supply chain management strategies and protocol
Materials Planner
Magna Seating
2018.02 - 2018.08
- Developed strong supplier relationships through regular communication and negotiation, ultimately leading to better pricing and delivery terms.
- Implemented a demand forecasting system to more accurately predict material needs, reducing excess inventory costs.
- Coordinated cross-functional teams to resolve material shortages or delays, minimizing production downtime and ensuring timely deliveries to customers.
- Assisted in the development of annual budgets for raw materials procurement based on projected demand forecasts and target inventory levels.
- Supported new product development initiatives by providing materials planning expertise and ensuring timely availability of necessary components.
Track and Trace Logistic Coordinator
General Electric/Legacy
2017.09 - 2018.02
- Researched and compiled information on a variety of planning issues from multiple sources, prepared thorough reports, and presented findings to the Planning Manager or in Production meetings
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Foreign Trade Zoning- Administrator
Honeywell/Kenco
2015.05 - 2017.07
- Tracked the delivery of customer orders to ensure timely arrival
- Performed data entry for various departments to facilitate timely decision-making processes
- Generated monthly performance metrics which were used as part of an overall evaluation system
- Implemented and enforced corporate and departmental policies and service standards
- Monitored daily operations and evaluated performance to proactively approach backlogs
- Resolved escalated complaints and answered questions regarding policies and procedures
- Developed and maintained effective relationships with vendors and suppliers
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Supply Clerk
Derby Industries
2014.10 - 2015.04
- Participated in customer service evaluations to ensure consistent quality and service from suppliers.
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Corporate Security Officer
Sunstates Security
2012.04 - 2014.09
- Managed administrative tasks such as filing incident reports, scheduling shifts, and maintaining records of staff activities
- Provided physical security for corporate office buildings and other facilities, ensuring the safety of personnel and customers on the property
- Identified areas needing improvement in existing processes or procedures related to security operations
- Investigated suspicious activity, conducted interviews, wrote incident reports, and monitored access control systems and surveillance equipment
- Performed regular patrols of assigned areas to ensure compliance with security standards.
Education
Norfolk State University
Norfolk, VASkills
- Company procedure adherence
- HIPAA Compliance Understanding
- Customer Service-Oriented
- Distribution and warehousing
- Logistics Management
- Quality Assurance
- Conflict resolution techniques
- CPR Certified
- First Aid Training
- BBP Certification
- Safety Compliance
Certification
- HIPPA Certification, 2023
- Red Cross CPR/First Aid Certification, 2022
- BBP Certification, 2022
- Supporting Individuals with Intellectual Disabilities and Mental Illness, 2023
- OSHA
Volunteer Experience
- Adopt-a-block Team Leader, Mercy Drops Dream Center, Portsmouth, Virginia, Present, Mentored and coached team members to ensure successful performance., Delegated tasks to team members according to project requirements and employee strengths., Motivated team to achieve optimal results through effective communication and interpersonal skills., Cultivated an environment of trust, respect, collaboration, and accountability among the team members., Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
- Mentor for Intellectually Disabled Adults, Abbas Choice Transport Services, Suffolk, VA, 04/01/24, Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques., Guided how best to navigate through challenging situations both inside and outside of school and community-focused environments., Modeled healthy, trusting relationships through clear communication and setting appropriate boundaries., Counseled individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
Timeline
Medical Transportation Driver/ Lyft Driver
Independent Contractor - Self Employed
2024.05 - Current
Community Employment Specialist
Western Tidewater Community Services Board
2023.11 - 2024.01
Community Engagement Specialist
Noble Care
2023.05 - 2023.08
N.E.M.T-Independent Contractor
Ztrips
2022.05 - 2023.05
Caregiver to Parents
Self Employed
2021.09 - 2022.05
DC Warehouse Lead
Expeditors
2019.10 - 2020.07
Materials Planner
Magna Seating
2018.02 - 2018.08
Track and Trace Logistic Coordinator
General Electric/Legacy
2017.09 - 2018.02
Foreign Trade Zoning- Administrator
Honeywell/Kenco
2015.05 - 2017.07
Supply Clerk
Derby Industries
2014.10 - 2015.04
Corporate Security Officer
Sunstates Security
2012.04 - 2014.09
Norfolk State University
- HIPPA Certification, 2023
- Red Cross CPR/First Aid Certification, 2022
- BBP Certification, 2022
- Supporting Individuals with Intellectual Disabilities and Mental Illness, 2023
- OSHA
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