Robert Ellis
Rock Hill
Summary
Dedicated Patient Service Representative with expertise in HIPAA compliance and exceptional customer service at Lash Group. Skilled in insurance verification and data entry, I effectively navigated patient concerns with empathy, ensuring confidentiality and trust. Recognized for problem-solving abilities, I consistently delivered compassionate support to patients facing financial challenges.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Lash Group
03.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Placed shipment orders for Patient and Sites.
- Processed copay card request.
- Applied administrative knowledge and courtesy to explain services to patients and Sites.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating our enrollment process.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Certificate - CNA
York Technical College
Rock Hill, SC12-2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Eligibility determination
- Medical insurance
- Data entry proficiency
- Electronic health records
- Phone etiquette
- Healthcare industry
- Problem-solving
Timeline
Patient Service Representative
Lash Group
03.2020 - Current
Certificate - CNA
York Technical College
Similar Profiles
Clara GuerreroClara Guerrero
Interim Program Manager at Lash GroupInterim Program Manager at Lash Group
MICHELLE STEWARTMICHELLE STEWART
Telehealth Nurse Advocate/Quality Assurance Nurse at Lash GroupTelehealth Nurse Advocate/Quality Assurance Nurse at Lash Group
Sterling PattonSterling Patton
Patient Access Specialist at Lash GroupPatient Access Specialist at Lash Group
Paul RileyPaul Riley
Power and Controls Leader at MycoworksPower and Controls Leader at Mycoworks
ChrisDaijah BrabhamChrisDaijah Brabham
Cashier at WalmartCashier at Walmart