Robert Passarella
Sumter,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Video Editor
Freelance/Self Employed
Sumter, SC
11.2023 - 02.2026
- The job entailed organizing footage ,importing clips, labeling files, and sorting them into folders. Next, watching all raw footage and picking the best takes. Arrange selected clips in order to form the basic story for timing and structure matter more than precision. Refine transitions, trim clips more precisely, and improve pacing, continuity, and flow. Clean up background noise, adjust levels, sync audio, and add music, sound effects, or voiceovers. Finally, color correction and color grading .Insert titles, captions, lower thirds, animations, or visual effects where appropriately add cuts, fades, or other transitions between scenes
- Watch the full edit, fix mistakes, and make improvements based on feedback.
Picker/Packer/Customer Service/Stocker/Recieving
Bed Bath & Beyond
Columbia, SC
11.2020 - 04.2023
- My job was to pick and pack orders, run register, help customers by asking every customer if I could help them find what they were looking for and answer any they may have, also ordering a product if they needed something that was out of stock in store online for them. I was also tasked with store security.
Shipping and Receiving Associate
Longs Drugs
Lexington, SC
07.2018 - 07.2020
- I was a shipping/receiving clerk. We shipped out 400 individual prescriptions per day. The medication was temperature controlled making the logistics a difficult task at times given that the meds. were worth thousands of dollars in many cases and would be ruined if they did not reach their destination within 48 hours. I was also responsible for a lot of customer service including dealing with insurance companies, patients and any logistical issues. We also handled all of the billing side as well . We were also responsible for keeping detailed documentation ,both daily and quarterly paper work.
Hardlines Associate
K-Mart Dept. Store
Sumter, SC
06.2018 - 12.2018
- My responsibilities were to receive, unload and stock in coming freight and manage overstock inventory. I was also responsible for providing the highest level of customer service.
Shipping/Receiving/Picking Warehouse Associate
Border States Electrical Supply
West Columbia, SC
08.2017 - 02.2018
- I worked as a Receiving Associate for the electrical supply company Border States Electrical. My responsibilities were to receive, verify shipments and to stow electrical parts including driving a forklift and managing inventory. I also was required to work with the SAP business software. I left on excellent terms to pursue other opportunities.
Shipping/Receiving/Picking Warehouse Associate
Kelly Services
West Columbia, SC
08.2017 - 11.2017
- I worked as a Receiving Associate through Kelly Services temp.agency for the electrical supply company Border States Electrical. My responsibilities were to receive, verify shipments and to stow electrical parts including driving a forklift and managing inventory. I completed my assignment period with Kelly Services and was hired on as a permanent employee at Border States Electrical.
Amazon Picking/Packing Warehouse Associate
Amazon
Cayce, SC
07.2015 - 06.2017
- My responsibilities included picking and packing to fill customer orders in a fast paced environment complying to hourly rate quotas set by my employer. The skill set required for this job was mostly physical. The ability to be efficient and fast while adhering to safety guidelines and standards as well as problem solving and thinking on my feet. I was required to be flexible and fill in between packing and picking departments.
Overnight Stocking Associate
Walmart
Sumter, SC
05.2011 - 04.2015
- My responsibilities at Walmart were to stock shelves, manage inventory and overstock, and provide quality customer service in a fast paced work environment. The skills required for this job were working with and managing inventory and every aspect of the retail side of the business. This included, as a frozen and dairy associate, detailed inventory and cooler management with a computerized handheld system. I was also in charge and trained many associates in the years I was there.
Senior Sales Representative
7-Eleven
Mulberry, FL
08.2005 - 02.2011
- At 7-Eleven I worked almost every aspect of the retail environment including advanced education to move up to Senior Sales Associate. My responsibilities there were to run cash register, merchandising, order daily and non-daily items. provide quality customer service, stock and manage overstock, and ensure a clean shopping experience for the patrons. In the position of Senior Sales Associate my responsibilities included every aspect of retail service in a finite one on one customer relationship. I was in charge of the shift and the staff that worked under me. I trained many employees over the years in efficient service while adhering to the companies high standards. This included cleaning, computerized ordering, cash handling, inventory management, stocking and replenishing daily fresh goods delivery as well as the bi-weekly large truck delivery. Quick and efficient multitasking was a daily requirement at this job.
Picker/Packer/Shipper Warehouse Associate
Unique Industries
Tampa, FL
02.2001 - 03.2002
- Unique Industries was an after-market auto parts warehouse. My Job duties at Unique Industries included picking at a fast pace to fill orders and to scan inventory to maintain accurate back stock figures to ensure we are in stock to fill incoming requests.
Manufacturing Associate
South Lath
Tampa, FL
10.1999 - 01.2001
- My job at South Lath was to run a spreading machine to fill lath orders in a fast production environment.
Sales Associate/Cashier
RaceTrac Petroleum, Inc.
Tampa, FL
05.1998 - 01.1999
- My Job was to run register ,audit product for the daily shrink ,and get the store ready for he next days operations. Duties including cleaning and stocking.
Education
GED -
Florida Adult Education
Tampa, FL01-1995
High school diploma or GED - undefined
Skills
- Pallet jack
- Inventory control
- Food service
- Kitchen experience
- Cash handling
- Attention to detail
- Security
- Teamwork
- Management
- Leadership
- Order picker
- Heavy lifting
- My skill set is not limited to but includes years of customer service
- Forklift
- Outdoor work
- RF scanner
- SAP
- Math
- Microsoft Excel
- Computer operation
- Farming
- Warehouse experience
- Process improvement
- Writing skills
- Managing store merchandising operations
- Grocery store
- When working for 7-Eleven I had non-daily and non-daily daily ordering a finite quantity due to limited space, this ordering also had to meet sales goals guided by monthly and multi-month sales
- Time management
- Managing retail merchandising teams
- When with 7-eleven I worked hard to become a Senior Sales Associate which included a test by my manager and a computer based 80 question test
- Mathematical aptitude
- Cleaning
- Supervising experience
- Warehouse management system
- Freight Experience
- POS
- Computer literacy
- SAP EWM
- 80211 (Wi-Fi)
- Weight handling in the workplace
- Organizational skills
- Productivity software
- Clerical experience
- Processing cash transactions
- Customer inquiry handling
- Food safety
- Shipping & Receiving
- Climbing
- Manual handling
- Materials handling
- Material handling equipment operation
- Order processing
- Computer skills
- Microsoft Word
- Quality control
- Phone etiquette
- IT
- Customer communication
- Logistics
- Pricing
- Improving operational efficiency
- Order picking
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Staff training
- Dispute resolution
- Product and service solutions
- Assertiveness
- Order fulfillment
- Reading comprehension
- Service upselling
- Conflict mediation
- Retail store support
- Stock management
- Shipping and logistics
- POS systems expert
- Receiving support
- Warehousing functions
Accomplishments
- Achieved Senior Sales Associate through passing management test..
Certification
- Forklift Certified
- November 2017 to Present
- I acquired this license through my last job Border States Electrical Supply.
- Driver's License
Languages
English
Timeline
Video Editor
Freelance/Self Employed
11.2023 - 02.2026
Picker/Packer/Customer Service/Stocker/Recieving
Bed Bath & Beyond
11.2020 - 04.2023
Shipping and Receiving Associate
Longs Drugs
07.2018 - 07.2020
Hardlines Associate
K-Mart Dept. Store
06.2018 - 12.2018
Shipping/Receiving/Picking Warehouse Associate
Border States Electrical Supply
08.2017 - 02.2018
Shipping/Receiving/Picking Warehouse Associate
Kelly Services
08.2017 - 11.2017
Amazon Picking/Packing Warehouse Associate
Amazon
07.2015 - 06.2017
Overnight Stocking Associate
Walmart
05.2011 - 04.2015
Senior Sales Representative
7-Eleven
08.2005 - 02.2011
Picker/Packer/Shipper Warehouse Associate
Unique Industries
02.2001 - 03.2002
Manufacturing Associate
South Lath
10.1999 - 01.2001
Sales Associate/Cashier
RaceTrac Petroleum, Inc.
05.1998 - 01.1999
High school diploma or GED - undefined
GED -
Florida Adult Education
Additional Information
Authorized to work in the US for any employer