Robert Predmore III
Charleston
Summary
Dynamic Technical Customer Service Representative with a proven track record at AHT Cooling Systems, excelling in remote support and problem-solving. Enhanced customer satisfaction through effective troubleshooting and empathetic communication, while managing high call volumes. Recognized for driving customer retention and collaborating on strategies to optimize service quality.
Overview
20
20
years of professional experience
Work History
Technical Customer Service Representative
AHT Cooling Systems
09.2024 - Current
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
- Provided comprehensive product knowledge to customers, enabling them to make informed decisions about their purchases.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
Field Supervisor
Summit Home Services
09.2019 - 08.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
Foreman
Northern Pipeline Construction
02.2005 - 11.2012
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
Education
HVAC/R Certification -
RSI Inc
Phoenix, AZ06-2018
GED -
Liberty Union High School
Brentwood, CA06-2000
Skills
- Remote support
- Customer support
- Ticket management
- Software knowledge
- Technical support
- Troubleshooting
- Operating systems
- Customer empathy
- Time management
- Problem-solving
- Verbal and written communication
- Remote technical support
- Decision-making
Timeline
Technical Customer Service Representative
AHT Cooling Systems
09.2024 - Current
Field Supervisor
Summit Home Services
09.2019 - 08.2024
Foreman
Northern Pipeline Construction
02.2005 - 11.2012
HVAC/R Certification -
RSI Inc
GED -
Liberty Union High School
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