Robert Seamon
Green Sea
Summary
Experienced and versatile Lead Server and Bartender with a proven track record at Yamato Steakhouse, known for delivering exceptional guest experiences in a high-energy, high-volume environment. Skilled at building genuine connections with guests, handling challenges with professionalism, and consistently driving sales through upselling and menu knowledge. Detail-oriented, team-focused, and passionate about creating smooth, memorable service from start to finish.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Lead Server/Bartender
Yamato Steakhouse
Myrtle Beach
03.2014 - Current
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of Hibachi menu items, so that customers can make their best decisions based on taste and interest.
- Handled customer complaint's, resolving issues through acknowledgment and commitment to service.
- Oversaw daily operations of service staff, delegated tasks, and trained new staff.
- Cultivated good relationships with regular customers.
- Kept updated knowledge of the menu and any promotions, recommending specific items according to customers preferences and food allergies.
- Maintained clean and organized dining space to form a pleasant atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Observed serving staff to provide feedback and coaching in areas requiring improvement.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions about the menu and drinks throughly and would recommend items based off what they enjoy.
- Increased sales by upselling higher-end products to customers.
- Monitored customers alcohol intake appropriately and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and server staff ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough Hibachi menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Bartended and crafted a variety of different cocktails/specialty drinks for both bar and dining room guests
- Provided full service hosting: Greeted and seated guests
- Managed wait list and coordinated table flows during peak hours
- Cross trained every FOH role aside from servers. Bussers, Bartenders, Hosts, Sushi Servers etc
- Deep knowledge of Sushi ingredients prep methods and traditional etiquette
- Let guests know about raw and cooked options as well as specialty rolls and what Saki paired well with each
- Made sure each roll was made and presented properly in accordance with the Sushi Chef
- Provided high end customer service in a more traditional chef facing dining environment/experience
- Balanced multiple tables in Sushi Area, as well as patrons sitting at the Sushi Bar ensuring chef interactions were kept respectful
- Extensive knowledge on Sashimi, Nigiri, Makizushi and traditional methods
Education
Socastee Highschool
Myrtle Beach, South CarolinaSkills
High Volume
Multi-Tasking in high paced environment
POS System Proficient
Bartending and Drink preparation Sushi and Teppanyaki knowledge
Guest relations and hospitality
Conflict resolution
Teamwork Oriented and Cross-Trained across many FOH rolls
Upselling and Suggestive selling
Great Time Management and Table Rotation
Attention to detail, Order Accuracy and Presentation
Timeline
Lead Server/Bartender
Yamato Steakhouse
03.2014 - Current
Socastee Highschool