Robert Smith
Florence
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
26
26
years of professional experience
Work History
Stock 3 Coach
Walmart
Florence
10.2017 - 11.2025
- I helped our store accomplished 100 million dollars
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Facilitated team meetings to discuss performance goals and operational improvements.
- Implemented strategies to optimize workflow and enhance team productivity.
- Assisted in recruiting and onboarding new employees for all areas of the store.
- Promoted a positive work environment through effective communication and collaboration.
- Evaluated staff performance through regular feedback and constructive discussions.
- Mentored team members in customer engagement techniques and service excellence.
Store Manager
IGA FOOD STORE
Timmonsville
12.1999 - 05.2017
- Managed daily store operations and ensured compliance with safety regulations.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented inventory management procedures for efficient stock control.
- Coordinated promotional activities to boost product visibility and sales.
- Oversaw cash handling processes and maintained accurate financial records.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted regular staff meetings to communicate goals and address concerns.
- Monitored store cleanliness and organization to provide a welcoming environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Diploma -
Timmonsville High School
TimmonsvilleSkills
- Retail store operations
- Customer service experience
- Training
- Team builder
- Supervision
- Make weekly schedule
- Payroll
- Manage Inventory
- Merchandising strategies
- Shrink Reduction
- Loss Control
- P&L Management
- Certified Food Safety Manager
- Forklift certified
- Retail Management
- Key Holder
- Store Management Experience
- Management
- Forecasting
- Sales Management
- Budgeting
- Strategic Planning
- Food Safety
- Customer engagement
- Team management
- Operational compliance
- Performance evaluation
- Inventory management
- Sales forecasting
- Staff training
- Visual merchandising
- Conflict resolution
- Leadership development
Additional Information - Experience
26 years experience in retail
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Stock 3 Coach
Walmart
10.2017 - 11.2025
Store Manager
IGA FOOD STORE
12.1999 - 05.2017
Diploma -
Timmonsville High School