Robert Ward
Spartanburg
Summary
A talented self-starter and ambitious professional that has the required training and willingness to learn, along with the comparable experience to achieve the highest standards of work ethic in any profession. I have the compassion and willingness to do what is right to ensure business success. I can work unsupervised and have the confidence needed to work under pressure while actively assisting all levels of management.
Overview
34
34
years of professional experience
Work History
Security Service Technician
Wittenbach Business Systems
2023.01 - 2026.01
- Installation of security and video systems in banks and credit unions
- Service security and video systems in banks and credit unions
- Troubleshoot system failures
- Integrate security and video systems to current IP networks
- Repair vaults and vault doors, safety deposit box nests
- Repair all drive up teller systems
- Repair audio systems
New Construction Installer
CPI Security
2019.04 - 2025.01
- Installation of residential & business security
- Installation of Smart Home Equipment
- Design security system for residential application
- Installation of prewire for TV/Data equipment
Sales & Leasing
Sparks Toyota
Myrtle Beach
2016.08 - 2019.04
- New & Pre-owned vehicle sales
- Educate customers on financing and leasing
- Guide customers to proper vehicle selection
- Ensure efficient workflow of sales process
- Assist customers after sale is complete
- Myrtle Beach, SC
E911 Dispatcher
Horry County E911
Conway
2016.03 - 2016.08
- Public Safety Assistance
- Call taking
- Dispatching EMS, Fire, Police
- Respond to other governmental agencies
- Conway, SC
Correctional Officer
Schuylkill County Prison
Pottsville
2013.11 - 2015.07
- Controls and Supervises group of inmates
- Provides positive direction to inmates
- Conducts searches of cells, housing units and common areas
- Transports to scheduled appointments
- Booking division-intake and release of inmates
- Inmate records department
- Pottsville, PA
Correctional Officer
Berks County Jail
Leesport
2007.09 - 2013.11
- Controls and Supervises group of inmates
- Provides positive direction to inmates
- Conducts searches of cells, housing units and common areas
- Transports to scheduled appointments
- Booking division-intake and release of inmates
- Inmate records department
- Leesport, PA
Senior Mechanic
Trans Continental Direct
Hamburg
1991.09 - 2007.09
- Collaborated with team members to streamline repair processes and workflows
- Utilized diagnostic tools to identify problems accurately and efficiently
- Ensured compliance with safety regulations during all maintenance activities
- Ensured that all work areas were kept clean and organized at all times
- Worked closely with other departments to coordinate timely completion of tasks.
- Diagnosed and repaired complex mechanical problems on a wide variety of machinery
- Assisted in the training of junior mechanics on proper maintenance techniques
- Supervised mechanics performing maintenance and repairs
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, IA2007-06
Skills
- Customer Service
- Communication
- Supervisory
- Mechanical
- Security
- CPR/First Aid
- Construction
- Task Controlling Attributes
- Business Growth
- Call Downtime Reduction
- Team Leadership
- Quality Assurance
- Task Order Management
- Issue Resolution
- Budget Management
- Pressure Management
- Deadline Management
- Responsible Attitude
- Tact
- Patience
- Courtesy
- Multitasking
- Self-improvement initiatives
- Leadership
- Training
- Team Building
- Supervision
- Quality Achievement
- Eager to Learn
- Work Order Development
- Maintenance Procedures
- Verbal Communication
- Written Communication
- Customer Requirements
- Solution Orientation
- Detail Orientation
- Decision Making
- Perseverance
- Attention to Detail
- Creativity
- Confidence
- Flexibility
- Adaptability
- Positive Attitude
- Service/Install
- Automotive Sales
- E911 Dispatching
- Correctional Officer
- Lead Mechanic
- Certified Mason
- Carpentry
Acknowledgements
- Dean’s List Achievement
- Employee of the month recognition twice
- Correctional Officer of the month
Professional
- Service/Install
- Automotive Sales
- E911 Dispatcher
- Correctional Officer
- Lead Mechanic
- Certified Mason
- Carpenter
Personal Details
Yes, 10 year
Key Skills And Competencies
Responsible for contributing to business growth, Responsible for reducing call downtime, Proven ability to effectively lead/train team members, Developing, executing and monitoring quality assurance, Updating task orders to include agreed upon changes, Ability to resolve issues in a quick and effective manner, Manage parts and equipment costs to stay within budget, Ability to operate under pressure, Will deliver to demanding deadlines, Possesses responsible attitude, Demonstrates tact, patience, and courtesy, Comfortable working on numerous tasks simultaneously, Able to self-start own improvement initiatives, Leadership, training and team building skills, Capable of working without supervision, Achieves the highest quality possible, Eager to learn new things, Experience in work order development and execution, Created and launched maintenance procedures, Strong verbal and written communication skills, Versed in high quality customer requirements
Career Statement
I feel that my greatest strengths are my ability to communicate well with fellow employees and deliver what is the most efficient partnership between staff and the public. Secondly my ability at gaining a clear understanding of an individual’s exact needs and expectations, thirdly being able to coordinate, lead and use all resources necessary to provide the highest quality of service to the community and its people. These are the traits in which I believe build a strong relationship between customer and staff.
Timeline
Security Service Technician
Wittenbach Business Systems
2023.01 - 2026.01
New Construction Installer
CPI Security
2019.04 - 2025.01
Sales & Leasing
Sparks Toyota
2016.08 - 2019.04
E911 Dispatcher
Horry County E911
2016.03 - 2016.08
Correctional Officer
Schuylkill County Prison
2013.11 - 2015.07
Correctional Officer
Berks County Jail
2007.09 - 2013.11
Senior Mechanic
Trans Continental Direct
1991.09 - 2007.09
Associate of Applied Science - Criminal Justice
Kaplan University