Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberta Livingston

West Columbia

Summary

Dynamic professional with extensive experience at Commonwealth Lodging Management, excelling in guest relations and front desk operations. Proven track record in enhancing customer loyalty through exceptional service and effective problem-solving. Skilled in budget management and team building, consistently fostering a collaborative environment to drive operational success.

Overview

9
9
years of professional experience

Work History

Assistant Front Office Manager

Commonwealth Lodging Management
Columbia
04.2025 - Current
  • Maintained accurate records of guest accounts using property management system.
  • Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
  • Verified accuracy of charges on guest folios at check-out time.
  • Resolved billing discrepancies in a timely manner.
  • Assisted guests with reservations changes or cancellations as needed.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Provided leadership by setting an example for other employees to follow.
  • Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
  • Coached and counseled employees to enhance performance and eliminate process lags.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Developed and maintained a positive working environment, fostering team collaboration.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.

Front Desk Agent

Commonwealth Lodging Management
Columbia
02.2025 - Current
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Resolved customer complaints promptly and courteously.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Assisted with check-in and check-out procedures for guests.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Processed payments accurately and efficiently.
  • Answered phones, responded to inquiries, and took messages.
  • Inputted guest information into computer system accurately and securely.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Maintained cleanliness of lobby area at all times.
  • Provided excellent customer service while upholding company policies.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Verified customer credit to establish payment method for accommodations.
  • Posted incidental charges to ledgers, manually or by using computers.

Life Enrichment Leader

Wildewood Downs Retirement
West Columbia
01.2024 - 06.2024
  • Developed, implemented and evaluated programs to enhance the quality of life for residents.
  • Maintained a budget and monitored expenses related to life enrichment activities.
  • Planned and organized special events such as holiday celebrations, birthday parties and outings.

Staffing Coordinator

Wildewood Downs Retirement
Columbia
06.2023 - 12.2023
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
  • Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
  • Managed employee data in HRIS to ensure accuracy of information.

3rd Shift Production Supervisor

Y&S CANDIES
Lancaster
01.2020 - 06.2022
  • Developed and implemented production schedules to ensure efficient workflow and maximize productivity.
  • Monitored the performance of employees to ensure quality standards were met.
  • Maintained and updated records of employee attendance, overtime, vacations, and sick days.

TEAM LEADER

Y&S CANDIES
Lancaster
01.2018 - 01.2019
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.

Machine Operator

Y&S CANDIES
Lancaster
01.2016 - 06.2018
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.

Education

Some College (No Degree) -

Patient Care Technician
Harrisburg, PA

Skills

  • Standard Operating Procedures
  • Workplace Safety
  • Assembly and production
  • Schedule Management
  • Audit management
  • Quality Assurance
  • Operations Management
  • Effective collaboration and interaction
  • Scheduling oversight
  • Records management
  • Recruiting and Hiring
  • Team building
  • Time management abilities
  • Multitasking
  • Active Listening
  • Decision-Making
  • Relationship Building
  • Written Communication
  • Problem-solving aptitude
  • Budget Management
  • Professionalism
  • Room assignment coordination
  • Hotel policy enforcement
  • Guest check-in and out procedures
  • Data inputting
  • Complaint handling
  • Microsoft Office Suite
  • Customer service
  • Guest relations management
  • Front desk operations
  • Reservations assistance

Timeline

Assistant Front Office Manager

Commonwealth Lodging Management
04.2025 - Current

Front Desk Agent

Commonwealth Lodging Management
02.2025 - Current

Life Enrichment Leader

Wildewood Downs Retirement
01.2024 - 06.2024

Staffing Coordinator

Wildewood Downs Retirement
06.2023 - 12.2023

3rd Shift Production Supervisor

Y&S CANDIES
01.2020 - 06.2022

TEAM LEADER

Y&S CANDIES
01.2018 - 01.2019

Machine Operator

Y&S CANDIES
01.2016 - 06.2018

Some College (No Degree) -

Patient Care Technician

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Roberta Livingston