Robin Crooke
Wellford
Summary
Vice president of operations specializing in strategic planning and cost reduction. Demonstrated success in improving patient satisfaction and operational efficiency in hospice services. Expertise in implementing effective processes that drive results and enhance service delivery.
Overview
12
12
years of professional experience
Work History
Vice President of Operations
Family Hospice
Greenville
2025.11 - Current
- Managed daily operations of hospice services, ensuring effective patient care coordination.
- Partnered with healthcare teams to improve patient support initiatives, enhancing overall service delivery.
- Addressed patient and family concerns to enhance overall satisfaction levels.
- Facilitated collaboration with external agencies to streamline service integration and referrals.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Collaborated with other departments in order to achieve organizational goals.
Vice President of Operations
Traditions Health
Spartanburg
2020.10 - 2025.12
- Oversaw daily operations to ensure effective patient care delivery.
- Developed and implemented operational policies that enhanced service efficiency.
- Collaborated with clinical teams to enhance patient experience and satisfaction.
- Managed resource allocation to optimize support for hospice staff and patient needs.
- Analyzed operational processes to identify areas for improvement and efficiency.
- Supported budget management by monitoring expenses related to operations.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Developed and implemented strategic plans for the operations department.
- Coordinated with vendors to secure goods and services at competitive prices, ensuring cost-effective operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Regional Director of Operations
Palladium Hospice
Greenville
2016.04 - 2020.10
- Led regional strategy development to strengthen market presence and increase customer engagement.
- Managed annual budget planning and resource allocation for regional initiatives.
- Developed training programs to enhance staff performance and operational efficiency.
- Identified and implemented process improvements within region's operations to enhance overall efficiency.
- Resolved escalated customer complaints promptly, achieving high satisfaction ratings across all stores.
Manager of Inpatient Transplant Unit
St. Francis Hospital
Greenville
2014.05 - 2016.03
- Managed daily operations to ensure efficient workflow and team performance.
- Coordinated scheduling and resource allocation to maximize team productivity.
- Implemented process improvements that streamlined unit operations.
- Trained and mentored staff to enhance skills, resulting in improved service quality.
- Developed training programs to support employee onboarding and continuous learning.
- Evaluated staff performance regularly to identify areas for development and coaching.
- Oversaw compliance with safety regulations and company policies in all activities.
Education
High School Diploma -
James F. Byrnes High School
Duncan, SC1992-06
Bachelor of Science - General Studies
Southern Wesleyan University
CentralAssociate of Science - Nursing
Greenville Technical College
Greenville, SC2006-05
Some College (No Degree) - BSN
Chamberlain College of Nursing
2026-05
Skills
- Healthcare operations
- Operational management
- Quality improvement
- Data analysis
- Strategic leadership
- Team collaboration
Timeline
Vice President of Operations
Family Hospice
2025.11 - Current
Vice President of Operations
Traditions Health
2020.10 - 2025.12
Regional Director of Operations
Palladium Hospice
2016.04 - 2020.10
Manager of Inpatient Transplant Unit
St. Francis Hospital
2014.05 - 2016.03
High School Diploma -
James F. Byrnes High School
Bachelor of Science - General Studies
Southern Wesleyan University
Associate of Science - Nursing
Greenville Technical College
Some College (No Degree) - BSN
Chamberlain College of Nursing