Robin Gibson

Enter in New SOC Referrals with accuracy on a daily basis.

Email BDT to request patient medical notes.

Call and verify patient's information twice a day.

Check Hospital Epic twice a day for patient hospitalizations.

Push verified New SOC's to scheduling.

Reviewed records for completeness, accuracy and compliance with regulations for entire agency

Mailed/emailed SOC Consents to appropriate POA/CG for signature.

Released referral information to persons or agencies according to regulations.

Attached uploaded documents to Home Care Home Base system for entire agency.

Reviewed receipt of paperwork from accounting weekly for billing.

Efficiently and accurately handled electronic and paper consents per agency process.

Assisted with incoming home health phone calls and relay messages to department employees as needed.

Primary back-up for coordinating labs to appropriate physician’s office and forwarded to the clinicians.

Reviewed and scanned documents into the electronic medical record system.

Processed medical record request per agency practice.

Worked as a team member with entire patient management team to continually improve our customer satisfaction and internal process.

Managed CIA staff and functions.

Performed quarterly audits of CIA processes of agency.

Provided clarifications as needed to staff members in region.

Provided monthly and or/weekly reports on trends relating to clinical staff and billing data as identified.

Communicated new processes and or/changes to CIA staff

Held various positions at Interim Health Care for 16 years.