Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robin McMillan

Aiken

Summary

Accomplished Customs Brokerage Representative known for delivering high productivity and effective task management. Specializes in regulatory compliance, tariff classifications, and customs documentation preparation. Working closely with customers to ensure their shipments are processed compliantly in accordance with UPS policies, CBP regulations, and the customers' expectations.. Focused on continuous education to maintain knowledge of the ever-changing industry standards and regulations that is UPS.

Overview

31
31
years of professional experience

Work History

Customs Brokerage Rep. II

UPS Supply Chain Solutions
Aiken
08.2014 - Current
  • Managed customs documentation for international shipments to ensure compliance.
  • Coordinated with clients to gather necessary information for customs clearance.
  • Reviewed import/export regulations to maintain up-to-date knowledge of requirements.
  • Trained new team members on customs brokerage processes and best practices.
  • Monitored shipment statuses to identify potential delays in the clearance process.
  • Assisted in developing procedures to improve operational efficiency within the brokerage team.
  • Reviewed and processed customs clearance documents for imported goods.
  • Determined the classification of imported goods in accordance with customs regulations.
  • Conducted audits of customer files to ensure compliance with regulatory requirements.
  • Attended training sessions to stay current on industry trends and updates.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.

Customer Service Representative

Mount Vernon Mills
Johnson
05.1994 - 08.2014
  • Assisted customers with product inquiries and resolved issues promptly.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Educated customers on product features, benefits, and usage instructions.
  • Processed orders and returns efficiently using company systems and software.
  • Participated in training sessions to improve product knowledge and service skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Supported sales team members to drive growth and development.

Education

Some College (No Degree) - Early Childhood Education

Aiken Technical College
Aiken, SC

Skills

  • Customs regulations
  • Import/export procedures
  • Classification determination
  • Customer relationship
  • Shipment monitoring
  • Team collaboration
  • Effective communication
  • Cross-functional teamwork
  • Harmonized tariff system

References

References available upon request.

Timeline

Customs Brokerage Rep. II

UPS Supply Chain Solutions
08.2014 - Current

Customer Service Representative

Mount Vernon Mills
05.1994 - 08.2014

Some College (No Degree) - Early Childhood Education

Aiken Technical College

Similar Profiles

CREATE PROFILE
Robin McMillan