Robin Sande
Greer
Summary
Motivated leader with extensive management experience, skilled at developing high-performing teams through clear direction, coaching, and consistent recognition. Known for fostering a collaborative, accountable culture and delivering effective training that enhances service standards across all locations. Dedicated to elevating the customer experience, boosting operational performance, and creating an environment where teams can thrive and succeed.
Overview
18
18
years of professional experience
Work History
Store Manager/Store Manager Trainer
The LEGO Group
02.2015 - Current
- Effectively managed multiple locations.
- Led training and development programs for new store and district managers, ensuring consistent operational excellence and adherence to company standards.
- Elevated internal talent, resulting in team members advancing to Store Manager positions.
- Consistently driving performance improvements, earning recognition at regional and national levels.
- Launched innovative strategies that increased top-line growth by 223% over six years, elevating store performance and profitability.
- Collaborated with cross-functional teams, including marketing, mall management, and travel & tourism partners to launch promotional events to boosted customer engagement and foot traffic.
- Developed and implemented procedures that ensured consistent visual presentation and optimal product organization across the store.
- Enhanced customer satisfaction by building strong relationships, delivering attentive service and resolving issues efficiently.
- Guided a team to elevate the customer experience by executing impactful merchandising initiatives that drove engagement and sales.
- Led team to achieve sales targets through effective training and performance management.
General Manager
Eddie Bauer
08.2013 - 02.2015
- Directed a customer-centric team that create personalized shopping experiences, resulting in brand loyalty, and customer satisfaction.
- Managed store operations, optimized staffing, and drove sales performance for a high-volume retail outlet location.
- Built a culture of accountability and customer engagement to achieve consistent sales growth, 4.25% YOY.
- Implemented and standardized company processes for credit card sign-ups, rewards programs, and satisfaction surveys, ensuring compliance, consistency and enhanced customer engagement. increase credit card signups by 7% and credit card usage by 12%
- Spearheaded community engagement initiatives, strengthening brand loyalty and local presence.
Store Manager
The Children's Place Outlet
05.2008 - 08.2013
- Led the district's highest volume, units driven outlet, delivering exceptional sales performance including an 55.7% growth increase, 26% rise in credit card sign-up and a 42% increase in credit card usage.
- Provided interim leadership and operational oversight across multiple locations during periods without a designated manager.
- Directed daily operations, ensuring high standards in customer service and store presentation.
- Led 20+ store employees successfully in fast-paced retail environment through proactive communication and positive feedback.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth
Education
Executive Office Administration
Trend Business College
LynnwoodSkills
- Strategic business planning
- Leadership Training & Development
- Operational efficiency
- Employee development and coaching
- Collaborative leadership approach
- Networking and community outreach
- Results-driven leadership
- Brand awareness and strategy development
- Computer proficiency
- Goal-oriented strategy development
Timeline
Store Manager/Store Manager Trainer
The LEGO Group
02.2015 - Current
General Manager
Eddie Bauer
08.2013 - 02.2015
Store Manager
The Children's Place Outlet
05.2008 - 08.2013
Executive Office Administration
Trend Business College
Recognition
2024 Highest UPT Increase YOY – East Region
2023 Brand Builder Award
2017 Leader of the Year
2016 Cultural Ambassador
2015 Rookie of the Year