Robin Sisk
Longs
Summary
Dedicated Clerical Associate with over 30 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in managing appointments, telephone support and greeting arriving visitors. Strong knowledge of EMR & multiple computer programs, and history achieving high data output.
Overview
31
31
years of professional experience
Work History
Clerical Associate
McLeod Health Loris/Cardiology
09.2014 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Registration Clerk
Calvert Memorial Hospital
09.2013 - 07.2014
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Entered patient information into payment system accurately for billing purposes.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
- Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
- Coordinated with staff to process In/Out Patient paperwork and direct to appropriate departments.
Front Desk Medical Receptionist
Dr Robert Miller
05.2010 - 09.2013
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Assistant Store Manager
Hard Rock Park
03.2007 - 03.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Medical Receptionist
Calvert County Health Dept
06.1993 - 03.2005
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD05.1989
Skills
- Document Management
- Faxing Documents
- Reception duties
- File Organization
- Scheduling appointments
- Scanning Documents
- Work Prioritization
- Task Delegation
- Mail Sorting
- Data Entry
- Positive Attitude
- Customer Service
Timeline
Clerical Associate
McLeod Health Loris/Cardiology
09.2014 - Current
Registration Clerk
Calvert Memorial Hospital
09.2013 - 07.2014
Front Desk Medical Receptionist
Dr Robert Miller
05.2010 - 09.2013
Assistant Store Manager
Hard Rock Park
03.2007 - 03.2010
Medical Receptionist
Calvert County Health Dept
06.1993 - 03.2005
High School Diploma -
Calvert High School
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