Robreisha Crawford
Rock Hill,SC
Summary
Offering 5+ years of stellar experience providing customer support in busy call center environments and other financial institutions. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Collector
OneMain Financial
03.2023 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining professional approach.
- Improved customer retention through compassionate communication and negotiating mutually beneficial payment plans.
- Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
- Streamlined collection processes, resulting in increased efficiency and reduced operational costs.
- Handle scheduled coverage, handle inbound/outbound calls, assist service with orders, advise customers of payment dates, assist with call volume, key customer documents
• Proficient with Outlook, Edge, Excel
Bank Teller
Wells Fargo
04.2022 - 02.2023
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Trained new associates on cash register operations,
- Opened and closed store independently and prepared
Office Manager
E.G. Renovations
01.2018 - 03.2022
- Investigate customer's problems and find solutions,
communicate with customers via phone, email, or letter,
Hire, train, and terminate customer service agents,
provide scripts to read from during phone calls, handle
major incidents that cannot be resolved by agent,
Resolve complaints and order issues - Train agents on how to adequately address problem over
the phone or how to write correspondence - Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled finances to lower costs and keep business operating within budget.
- Coordinated special projects and managed schedules.
Education
Associate of Science - Nursing
York Technical College
Rock Hill, SC05.2025
High School Diploma -
South Pointe High School
Rock Hill, SC06.2017
Skills
- Payment Processing
- Complaint resolution
- Report preparation
- Order Fulfillment
- Service standard compliance
- Account management
- Administrative support
- Key holder experience
- Call center experience
Certification
- BLS (Basic Life Support) CPR and AED Training - 1/20/2024-1/1/2026
Timeline
Senior Collector
OneMain Financial
03.2023 - Current
Bank Teller
Wells Fargo
04.2022 - 02.2023
Office Manager
E.G. Renovations
01.2018 - 03.2022
Associate of Science - Nursing
York Technical College
High School Diploma -
South Pointe High School
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