Robyn Boxie
Rock Hill
Summary
Dynamic investigator with extensive experience at GEICO, specializing in complex fraud cases. Proficient in data analysis and critical thinking, I have successfully identified organized fraud schemes, enhancing compliance management. My collaborative approach with law enforcement has led to significant case developments, showcasing my commitment to integrity and thoroughness in investigations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
SIU Major Case Commercial
GEICO
Charlotte
09.2019 - Current
- Conducted large-scale, non-field investigations of suspected fraud in commercial auto, trucking, multiline, and auto claims, enhancing overall claims accuracy.
- Performed EUOs to verify facts and clarify claims information, ensuring integrity of claims process.
- Evaluate information to determine its credibility.
- Interview insureds, business owners, brokers, claimants and witnesses involved in all aspects of the claim.
- Perform database inquiries and take statements.
- Report findings to claims department.
- Refer investigation assignments to outside agencies.
- Provided training and support to departments in claims handling process, improving cross-departmental collaboration and understanding.
SIU Major Case Investigator
GEICO
Charlotte
09.2019 - Current
- Makes key decisions regarding the structuring and conduction of major case investigations involving multiple claims and/or organized fraud ring activity with regional and national impact.
- Applies the techniques of critical thinking to prioritize and develop investigations that have complex allegations and/or significant financial impact to multiple claims and/or organized ring activity spanning across multiple lines of business and potentially across several states.
- Analyzes and summarizes highly technical information related to multiple complex case investigations with regional and national implications.
- Proactively uses analytical skills to identify potential areas of organized fraud activity or identify areas of vulnerability to fraud to develop investigative plans and/or solutions.
- Identifies cases for potential insurance fraud prosecution and submits questionable claims to the National Insurance Crime Bureau.
- Collaborated with legal teams to gather evidence and support case development.
- Fostered relationships with law enforcement and regulatory agencies for information sharing.
- Attended training sessions to stay current on new investigative trends and technologies.
Death Investigator
Mecklenburg County Medical Examiner Office
Charlotte
02.2016 - 09.2019
- Conduct medical/legal death investigations of homicides, suicides, suspicious deaths, and deaths due to violence, traffic accidents, and police-custody-related deaths.
- Interviewed witnesses, law enforcement, first responders, hospital staff, and next-of-kin to gather comprehensive information for investigations.
- Coordinated and collaborated with outside agencies to ensure thorough and accurate death investigations.
- Collect physical evidence from the decedent and further process the body, including external exams, and document findings.
- Conduct photographic documentation of the incident scene.
- Compiled and analyzed findings in written reports to provide clear summaries of potential causes of death based on evidence and witness statements.
Death Investigator
City & County of Honolulu Medical Examiner
Honolulu
11.2008 - 03.2016
- Conduct medical/legal death investigations of homicides, suicides, suspicious deaths, and deaths due to violence, traffic accidents, and police-custody-related deaths.
- Collect physical evidence from the decedent and further process the body, including external exams, and document findings.
- Document incident scene comprehensively to establish factual basis for investigations.
- Locate and interview potential witnesses, law enforcement, first responders, hospital staff, and next-of-kin.
- Coordinate investigations with outside agencies to ensure thorough and collaborative analysis.
- Summarize potential causes of death in written reports, integrating physical and testimonial evidence for clarity.
- Testify in various court and other legal proceedings based on my written reports and investigations.
Forensic Toxicology Lab Technician
Tripler Army Medical Center
Honolulu
02.2006 - 12.2008
- Developed and documented blind quality controls for batch samples to enhance testing reliability.
- Conducted quality control on laboratory accession numbers to ensure data integrity.
- Sorted and received specimens following technical lab guidelines to maintain compliance and accuracy.
- Prepared initial screening batches and verification batches for drug testing.
- Preserved the physical and administrative chain of custody on all specimens during specimen processing.
- Prepped and maintained lab for specimen processing in accordance with the set policies and procedures of a clean lab.
Project Assistant
Tsoi/ Kobus & Associates
Cambridge
02.2000 - 01.2006
- Coordinated distribution of drawings and specifications across various phases of design-build projects to streamline workflow and project execution.
- Designed and delivered presentations using desktop publishing software for executive client meetings, team meetings, and company proposals to enhance communication and decision-making.
- Fostered relationships with major company accounts, ensuring client satisfaction and retention.
- Conducted research regarding zoning issues and preliminary preparations for potential projects.
Education
Post-Graduate Certificate - Applied Forensic Anthropology
University of Hawaii At West Oahu
‘Aiea, HI05-2010
Post-Graduate Certificate - Forensic DNA & Serology
University of Florida
Gainesville, FL12-2004
Bachelor of Science - Anthropology
Tulane University
New Orleans, LA05-1998
Skills
- Fraud Investigation Tools
- Fraud Data Analytics
- Investigation techniques
- Compliance management
- Microsoft Office applications
- MS Outlook
- Critical thinking
Certification
- Legal Principles Claim Specialist, American Education Institute, Inc, September 2022
- Certified Examination Under Oath (EUO) Investigator, GEICO, 2021
Timeline
SIU Major Case Commercial
GEICO
09.2019 - Current
SIU Major Case Investigator
GEICO
09.2019 - Current
Death Investigator
Mecklenburg County Medical Examiner Office
02.2016 - 09.2019
Death Investigator
City & County of Honolulu Medical Examiner
11.2008 - 03.2016
Forensic Toxicology Lab Technician
Tripler Army Medical Center
02.2006 - 12.2008
Project Assistant
Tsoi/ Kobus & Associates
02.2000 - 01.2006
Post-Graduate Certificate - Applied Forensic Anthropology
University of Hawaii At West Oahu
Post-Graduate Certificate - Forensic DNA & Serology
University of Florida
Bachelor of Science - Anthropology
Tulane University