Robyn Burns
York
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Southern Grill 321
York
04.2018 - 02.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved complaints efficiently and courteously.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged with customers to create a welcoming atmosphere at Southern Grill 321.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted in training new staff on service protocols and menu offerings.
- Managed cash register operations and processed transactions accurately.
Call Center Customer Service Representative
Credit Systems Inc.
Charlotte
06.2015 - 03.2018
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with account inquiries and transaction details.
- Resolved complex customer issues using problem-solving techniques.
- Resolved customer issues in a timely manner.
- Educated clients on product features and services offered.
- Managed high call volumes while maintaining quality standards.
- Communicated courteously with customers by telephone, email, or chat systems.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Demonstrated excellent listening skills while interacting with customers.
- Updated existing customer information as needed in company databases.
- Updated customer accounts, addresses and contact information within call management databases.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new representatives on company policies and procedures.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Springboro High School
Springboro, OHSkills
- Customer service
- Call center operations
- Technical support
- Account management
- Problem resolution
- Conflict resolution
- De-escalation techniques
- Relationship management
- Communication skills
- Active listening
- Time management
- Multitasking skills
- Call procedures
- Team development
- Strong teamwork
- Microsoft PowerPoint
- Telephone etiquette
- Problem solving
- De-escalation techniques
Timeline
Customer Service Representative
Southern Grill 321
04.2018 - 02.2026
Call Center Customer Service Representative
Credit Systems Inc.
06.2015 - 03.2018
Springboro High School