Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyn Russell

Irmo

Summary

Results-driven professional with extensive experience in managing operations within educational and healthcare settings. Expertise in customer relationship management and time management, contributing to improved processes and enhanced customer satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Director

Columbia Arts Academy
Columbia
05.2023 - Current
  • Coordinated schedules for classes and events at the arts academy.
  • Managed communication between instructors, students, and parents effectively.
  • Oversaw daily administrative tasks to support smooth operations of the academy.
  • Implemented billing procedures, audited and reconciled accounts and recorded transactions.
  • Organized and conducted school-wide music events and concerts.

Medical Office Manager

Carolina Child Psychiatry
Columbia
01.2021 - 05.2023
  • Managed daily operations of a pediatric mental health clinic.
  • Scheduled patient appointments and maintained calendar for practitioners.
  • Coordinated insurance verification and patient billing processes.
  • Ensured compliance with healthcare regulations and standards.
  • Facilitated communication between healthcare providers and patients' families.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.

Lead Key Holder

Escapology
Columbia
05.2020 - 01.2021
  • Opened and closed the store, ensuring security and compliance.
  • Trained new staff on operational procedures and customer service standards.
  • Assisted customers in selecting experiences and resolving any inquiries.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.

Education

High School Diploma -

Gray Collegiate Academy
West Columbia, SC
05-2020

Some College (No Degree) - Accounting

Midlands Technical College
West Columbia, SC

Skills

  • Customer relationship management
  • Scheduling optimization
  • Effective communication
  • Time management
  • Teamwork
  • Data entry
  • Office administration

Timeline

Assistant Director

Columbia Arts Academy
05.2023 - Current

Medical Office Manager

Carolina Child Psychiatry
01.2021 - 05.2023

Lead Key Holder

Escapology
05.2020 - 01.2021

High School Diploma -

Gray Collegiate Academy

Some College (No Degree) - Accounting

Midlands Technical College
Robyn Russell