Robyne Brailey
Lynchburg
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customerservice experience in a challenging environment to achieve the corporate goals. Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with people. Strong Interpersonal communication skills and Adaptability and ability to work under pressure.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Murphy USA
Manning
03.2023 - 07.2025
- Supervise employees: Direct, guide, and mentor team members.
- Manage schedules: Create and maintain work schedules, ensuring adequate staffing.
- Handle employee questions: Address staff inquiries and concerns.
- Train and develop employees: Develop and implement training programs.
- Recruit and hire: Participate in the recruitment process, interviewing and screening candidates.
- Address customer concerns: Handle complaints, questions, and other customer issues.
- Provide excellent customer service: Ensure a positive and helpful experience for all customers.
- Manage daily operations: Oversee the day-to-day functioning of the department or workplace.
- Maintain a safe and clean environment: Ensure the workplace is safe, organized, and follows safety protocols.
- Monitor inventory levels: Ensure sufficient supplies and manage inventory.
Store Manager
Cricket Wireless-Maya Wireless
Manning
03.2022 - 03.2024
- Require to multi-task and manage time accordingly and successfully work in a constant fast-pace environment.
- Work without supervision providing exceptional customer service to all current and potential Verizon customers via walk-in and phone.
- Assist manager in all facets of business; consisting of daily procedures, POS system routines, and bank deposits.
- Used inventory and sales POS system to provide cost efficient solutions to control inventory and increase gross profit of store.
- Conduct internet and wireless phone service presentations in public settings.
- Maintain above-average knowledge of brand technology in order to troubleshoot devices for clients.
- Provide troubleshooting support to end-user onsite.
- Attend formal and informal training to better understand Verizon technology and services to better assist customers.
- Discuss cellular equipment operation over the telephone to explain equipment usage and to troubleshoot equipment problems.
- Lead various store meetings, facilitating open communication among different departments, and identifying ways to improve store efficiency.
- Serve as a wireless consultant for a company that specialize in wireless communication services and technology for customers and businesses.
Wireless Consultant
Russell Cellular
Manning
01.2021 - 03.2022
- Require to multi-task and manage time accordingly and successfully work in a constant fast-pace environment.
- Work without supervision providing exceptional customer service to all current and potential Verizon customers via walk-in and phone.
- Assist manager in all facets of business; consisting of daily procedures, POS system routines, and bank deposits.
- Used inventory and sales POS system to provide cost efficient solutions to control inventory and increase gross profit of store.
- Conduct internet and wireless phone service presentations in public settings.
- Maintain above-average knowledge of brand technology in order to troubleshoot devices for clients.
- Provide troubleshooting support to end-user onsite.
- Attend formal and informal training to better understand Verizon technology and services to better assist customers.
- Discuss cellular equipment operation over the telephone to explain equipment usage and to troubleshoot equipment problems.
- Lead various store meetings, facilitating open communication among different departments, and identifying ways to improve store efficiency.
- Serve as a wireless consultant for a company that specialize in wireless communication services and technology for customers and businesses.
Customer Service Representative
Enhanced Resource Centers
Jacksonville
11.2020 - 04.2021
- Answer phone with proper greeting and properly direct inbound calls in phone queues to improve call flow.
- Address customer service inquiries in a timely and accurate fashion.
- Navigate between multiple screens.
- Process payments for mortgage loans, give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Security Officer
DSI Security Services
Sumter
03.2019 - 11.2020
- Ensure that clients location is provided with high quality security services to protect people and property.
- Greet all visitors to our clients location and provide direction and assistance as needed.
- Observe and report suspicious activity to our on site client contact.
- Report safety concerns, security problems and unusual circumstances both orally and in writing.
- Answer questions and assist guests and employees.
- Assist client staff as and when needed.
Customer Service Representative
Sykes Enterprise
Sumter
11.2014 - 03.2019
- Answer phone with proper greeting and properly direct inbound calls in phone queues to improve call flow.
- Address customer service inquiries in a timely and accurate fashion.
- Navigate between multiple screens.
- Process payments and reissue debit or credit cards, give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Cashier
Walmart
Sumter
04.2009 - 08.2014
- Greeted customers entering establishments.
- Maintained clean and orderly checkout areas.
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Resolved customer complaints.
- Answered customers' questions and provide information on procedures or policies on all electronics, toys, house appliances, and jewelry.
Education
Associate - Medical Administrative Assistant
Ultimate Medical Academy-Clearwater
Clearwater, FL04.2022
High School Diploma - General Studies
Crestwood High School
01.2008
Skills
- Food Safety
- Management
- Vital Signs
- Microsoft Office
- Patient monitoring
- Banking
- Cleaning Experience
- Kitchen Experience
- Food Service
- Stocking
- Excel
- Time Management
- Cash Handling
- Mechanical knowledge
- Laboratory experience
- IOS
- Food Preparation
- Driving
- Android
- Employment & labor law
- QuickBooks
- Cooking
- Senior Care
- Heavy lifting
- Mentoring
- Cashiering
- Security
- Food Handling
- Supervising experience
- Help Desk
- Microsoft Powerpoint
- Meal Preparation
- Microsoft Outlook
- Computer Operation
- Typing
- Organizational Skills
- Front Desk
- Materials Handling
- Operating Systems
- POS
- Caregiving
- Inventory control
- Upselling
- Writing Skills
- Retail management
- Restaurant experience
- Sales
- Nursing
- Customer Service
- Hotel experience
- Computer Skills
- Windows
- Personal Assistant Experience
- Product demos
- Dealership experience
- Merchandising
- Home Care
- Live chat
- Financial services
- Assistant manager experience
- Cake Decorating
- Customer support
- Authentication
- Store Management Experience
- Restaurant management
- Technical Support
- Word
- Interviewing
- Commercial Cleaning
- Property management
- Retail Sales
- Laundry
- Negotiation
- Medical office experience
- Recruiting
- Mac OS
- Analysis skills
- Data Entry
Certification
- Property & Casualty License
- Driver's License
<Enter your own>
Authorized To Work: US
Timeline
Assistant Manager
Murphy USA
03.2023 - 07.2025
Store Manager
Cricket Wireless-Maya Wireless
03.2022 - 03.2024
Wireless Consultant
Russell Cellular
01.2021 - 03.2022
Customer Service Representative
Enhanced Resource Centers
11.2020 - 04.2021
Security Officer
DSI Security Services
03.2019 - 11.2020
Customer Service Representative
Sykes Enterprise
11.2014 - 03.2019
Cashier
Walmart
04.2009 - 08.2014
Associate - Medical Administrative Assistant
Ultimate Medical Academy-Clearwater
High School Diploma - General Studies
Crestwood High School
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