Rochelle York
ANDERSON
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Traveling Crew Trainer
Cookout Restaurant
Greenwood
03.2011 - Current
- Training new crew members on food safety and customer service.
- Supervising daily operations to ensure compliance with company standards.
- Developed training materials to enhance team knowledge and efficiency.
- Delivering excellent customer service.
- Ensuring cleanliness and organization of kitchen and dining areas consistently.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisting management in developing strategies to improve customer service standards.
Assistant Manager
Party City
ANDERSON
09.2017 - 03.2020
- Assisted in managing daily store operations and team schedules.
- Trained new employees on customer service standards and product knowledge.
- Coordinated inventory management and stock replenishment processes.
- Oversaw cash handling procedures to ensure accuracy and security.
Customer Service Representative
Dialamerica Marketing
Greenville
07.2014 - 04.2015
- Delivered exceptional customer service through effective communication and problem-solving.
- Managed customer inquiries across various channels, ensuring timely responses and resolutions.
- Assisted customers with product information and order processing for smooth transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Excelled in exceeding daily credit card application goals.
Education
Westside High School
ANDERSON, SCSome College (No Degree) - Nursing
Greenville Technical College
Greenville, SCSkills
- Critical thinking
- Employee training
- Customer service
- Food safety
- Team supervision
- Conflict resolution
- Communication skills
- Time management
- Telemarketing expertise
- Motivational skills
References
References available upon request.
Timeline
Assistant Manager
Party City
09.2017 - 03.2020
Customer Service Representative
Dialamerica Marketing
07.2014 - 04.2015
Traveling Crew Trainer
Cookout Restaurant
03.2011 - Current
Westside High School
Some College (No Degree) - Nursing
Greenville Technical College