Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Rodniqua Brown

Rock Hill

Summary

Dynamic professional with extensive experience in customer service and caregiving. Proven ability to enhance client satisfaction through effective communication and problem resolution. Skilled in multi-line phone systems and proficient in Microsoft Office, I excel at fostering positive relationships and maintaining organized documentation in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Daycare Teacher

Arms Of Love Learning Academy
Chester
08.2024 - Current
  • Organize and lead activities to promote physical, mental and social development.
  • Communicate with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Control classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Instruct and assist children in eating, toileting, and resting to help develop healthy personal habits.
  • Identify early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Participate in staff meetings and professional development workshops.
  • Teach basic language skills, including reading readiness, phonics, and writing.
  • Adapt teaching methods to suit different learning abilities and styles within the classroom.
  • Read aloud, and play alphabet games to encourage early literacy.
  • Read stories to children and teach painting, drawing, and crafts.
  • Prepare educational materials and resources that support curriculum objectives.
  • Assist with toilet training and diaper changing when necessary.
  • Maintain supplies inventory for the classroom, including art materials and books.
  • Create a positive, nurturing environment for young students.
  • Observe health practices, such as proper handwashing procedures.
  • Supervise circle time, free play, outside play, and learning and developmental activities.
  • Guide children in developing essential life skills, such as independence, and problem-solving.
  • Remove hazards, and develop appropriate boundaries and rules to create a safe environment for children.
  • Assist with customer requests and answered questions to improve satisfaction.

Housekeeping Lead

PruittHealth
Rock Hill
01.2024 - 07.2024
  • Cleaned all rooms in their designated area including the furniture, fitting, fabric, carpets and equipment.
  • Adhered to health and safety at work regulations. Maintained a safe environment at all times e.g. wet floor signs, safe storage.
  • Cleaned sanitary and other equipment, particular attention to guidelines on type of detergent to use.
  • Reported any problem with equipment/ fittings etc. that needed repair.
  • Disposed of waste correctly.
  • Promoted the economy and minimized waste of cleaning materials.
  • Maintained the general cleaning rotation and weekly tasks.
  • Cleaned patients bedrooms and suite bathrooms as discreetly as possible and respecting their right to confidentiality and privacy.
  • Cleaned brassware/ light fittings as part of the cleaning schedule and as required.
  • Dealt with carpet stains immediately.
  • Reported issues to the Nurse Manager any particular repeated problems which may need addressed e.g. resident for resident safety.
  • Kept the floors free of debris at all times.
  • Assisted in the Laundry/ Kitchen area if necessary.
  • Ensured that washing machines were emptied and left clean at the end of shift.

Distribution Associate

Ross Dress For Less
Rock Hill
10.2023 - 01.2024
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Assembled customer orders from stock and placed them on pallets or shelves for shipment.
  • Reported any damaged items to supervisors immediately upon discovery.
  • Staged and sorted multiple types of products for loading.
  • Used pallet jacks to move items to and from warehouse locations.
  • Stacked finished products onto pallets for storage or shipment according to size and type of product.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used digital database to keep records of units and stock moved.
  • Cleaned up work areas at the end of each shift to maintain a safe work environment.

Packer

Carolina Poly, Inc.
06.2023 - 09.2023
  • Measured, weighed and counted products and materials.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Prepared product shipments by packing boxes in accordance with company standards.
  • Packed products in accordance with specified instructions.
  • Collaborated with team members to meet packing deadlines during high-volume periods.
  • Operated machinery for wrapping, boxing, and labeling products.
  • Participated in training sessions to learn new packing techniques and safety procedures.
  • Implemented packing strategies to minimize waste and increase efficiency.
  • Wrapped items securely using appropriate packing materials.
  • Handled return shipments, repacking products as needed for resale or disposal.
  • Utilized hand tools and equipment for efficient packing and sealing of goods.
  • Accomplished production goals by working with speed and accuracy.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Completed day-to-day duties accurately and efficiently.

Resident Coordinator

New Hope Treatment Centers
Rock Hill
02.2023 - 06.2023
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Maintained confidentiality of all resident information according to HIPAA regulations.
  • Explained policies, procedures and services to patients.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Collaborated with interdisciplinary team members to coordinate care services.
  • Utilized established patient identification methods when providing direct care.
  • Encouraged socialization among residents through various recreational activities.
  • Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
  • Assessed residents' health status, functional abilities, and need for assistance.
  • Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
  • Provided close monitoring and observation of at-risk patients.
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Client Services Representative

Primerica
Remote
10.2022 - 02.2023
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed data entry tasks related to client information management systems.
  • Adhered to all company policies relating to client services procedures.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Excelled in exceeding daily credit card application goals.
  • Collected deposits or payments and arranged for billing.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided top quality control and eliminated downtime to maximize revenue.

Unit Secretary

PruittHealth
Rock Hill
05.2018 - 09.2022
  • Answered multiple line phone system within a skilled care facility.
  • Scheduled rehabilitation appointments for residential.
  • Screened and hired Activity personnel.
  • Verification of residents' insurance.
  • Collection of balances due.
  • Creation of files.
  • Used Microsoft office software on a daily basis along with other applications to create, save, maintain and distribute required information.
  • Documented information into database or manually.
  • Inventory supply management.
  • Scheduled home health appointments.
  • Consultation with family members.
  • Updating of employee schedule log.
  • Sending of notes and necessary forms.
  • Daily filing.
  • Medical records.
  • Some coding.
  • Greeted/guided of visitors.
  • Other duties as assigned.

Recruiter

Leibowitz Market Research
Charlotte
11.2017 - 04.2018
  • High volume receipt and outgoing communication.
  • Initial contact with new applicants.
  • Interviewing of candidates for potential hire.
  • Documentation of candidate profile into secured system.
  • Sourcing.
  • Social media engagement.
  • Daily log keeping.
  • Requisition creation and posting.
  • Submitting of Onboard documentation for candidate completion.
  • Tracking of onboard documentation.
  • Daily communication with on-site managers and or supervisors.
  • Data entry.
  • Additional duties as assigned.

Resident Care Associate

PruittHealth
Rock Hill
01.2016 - 11.2017
  • Assisted in various duties in an assisted living facility.
  • Dietary.
  • Activities.
  • Resident monitoring.
  • Housekeeping.
  • Answered multiple line phone system to greet and transfer callers.
  • Filed medical documents.
  • Other duties as assigned.

Event Staff/Part Time

Winthrop University
Rock Hill
10.2015 - 12.2015
  • Issued tickets.
  • Verified ticket information.
  • Assisted in seating arrangements.
  • Greeted and guided patrons upon arrival and departure.
  • Resolved any issues that occurred.

Distribution Associate

Britax
Fort Mill
06.2015 - 09.2015
  • Assembled parts to child safety seats in a production based environment.
  • Prepared tools and parts prior to placement.
  • Used hand tools and air tools for product placement.
  • Removed defective parts prior to distribution.
  • Wrapped and boxed finished product.
  • Applied labels.
  • Transported finished product to designated area for shipment, etc.

Resident Care Associate

Uni Health Care
Rock Hill
10.2014 - 06.2015
  • Answering of multi line phone system.
  • Greeting of visitors upon arrival.
  • Documentation of visitors.
  • Inventory check of supplies.
  • Replenished out of stock medical supplies.
  • Arranged, labeled and ordered items needed.
  • Assisted in preparation and distributed residents meals/trays.
  • Assisted in vital sign generation with nurses.
  • Completed housekeeping of residents room, areas and general facility.
  • Accepted cash and/or credit card payments towards delinquent accounts.
  • Created activity events for residents.
  • Laundry duties completed as needed.
  • Creation of files.
  • Filing.
  • Unloaded product boxes upon delivery.
  • Operated computer database daily.

Education

High school or equivalent -

Phoenix Academy
Rock Hill, SC
05-2016

High school or equivalent -

Northwestern High School
Rock Hill, SC
05-2015

Skills

  • Multi-Line Phone System
  • Distribution
  • Customer Service
  • People Skills
  • Problem Resolution
  • Server
  • Typing
  • Salesforce
  • Laundry
  • Memory Care
  • Dementia Care
  • Cleaning Experience
  • Multi-line Phone Systems
  • Caregiving
  • Home Care
  • Medical Office Experience
  • Medical Records
  • Warehouse experience
  • Organizational skills
  • Communication skills
  • Hospitality
  • Dietary aide experience
  • Supervising experience
  • Computer skills
  • Senior care
  • Child development
  • Goal setting
  • Time management abilities
  • Documentation and reporting
  • Active listener
  • Multitasking
  • Excel proficiency
  • Data entry
  • Written communication
  • Conflict resolution
  • Order processing
  • Customer service
  • Client relationship management
  • Microsoft Office
  • Emotional intelligence
  • Problem solving
  • Time management
  • Attention to detail
  • Understanding customer needs
  • Task prioritization
  • Process transactions
  • Professional demeanor
  • Service upselling
  • Problem resolution
  • Database maintenance

Assessments

Home health aide skills, Proficient, 05/01/24, Providing care to patients in a home setting

Timeline

Daycare Teacher

Arms Of Love Learning Academy
08.2024 - Current

Housekeeping Lead

PruittHealth
01.2024 - 07.2024

Distribution Associate

Ross Dress For Less
10.2023 - 01.2024

Packer

Carolina Poly, Inc.
06.2023 - 09.2023

Resident Coordinator

New Hope Treatment Centers
02.2023 - 06.2023

Client Services Representative

Primerica
10.2022 - 02.2023

Unit Secretary

PruittHealth
05.2018 - 09.2022

Recruiter

Leibowitz Market Research
11.2017 - 04.2018

Resident Care Associate

PruittHealth
01.2016 - 11.2017

Event Staff/Part Time

Winthrop University
10.2015 - 12.2015

Distribution Associate

Britax
06.2015 - 09.2015

Resident Care Associate

Uni Health Care
10.2014 - 06.2015

High school or equivalent -

Phoenix Academy

High school or equivalent -

Northwestern High School

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Rodniqua Brown