Roeisha Oliver
Santee
Summary
Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today's changing work environment.
Overview
13
13
years of professional experience
Work History
Cherry Picker Operator
Pet Supplies Plus
Orangeburg
07.2023 - 04.2025
- Operated cherry picker equipment to safely and efficiently pick orders from high shelves in a warehouse setting
- Maintained accurate inventory records by scanning and labeling products using handheld devices.
- Participated in regular inventory counts to reconcile physical stock levels with system records, identifying discrepancies for resolution
- Performed routine maintenance checks on cherry picker machinery to ensure optimal functionality and safety
- Consistently met or exceeded daily production targets while maintaining high levels of accuracy
- Utilized computer systems or software applications for tracking inventory movements and generating reports as required
Customer Service Representative
Verizon
South Carolina
04.2021 - 06.2023
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations
Assembler II
Husqvarna Outdoor Products
Orangeburg
09.2018 - 02.2021
- Assembled complex electronic components and subassemblies according to detailed blueprints and work instructions
- Utilized hand tools, power tools, and measuring instruments as required for specific tasks
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low
- Participated in cross-training programs to expand knowledge of different areas within the assembly line
- Conducted regular maintenance on assembly tools and machinery to ensure optimal performance
Picker/Packer
Amazon Fulfillment Center
West Columbia
08.2014 - 07.2018
- Efficiently picked and packed customer orders according to established guidelines and procedures
- Utilized handheld scanners to track inventory movement and ensure proper stock rotation
- Maintained a high level of accuracy while picking items from shelves based on order specifications
- Contributed ideas for process improvement initiatives, resulting in increased efficiency and productivity levels
- Resolved order discrepancies or errors promptly by investigating root causes and implementing corrective actions
- Collaborated with cross-functional teams such as shipping/receiving, inventory control, and customer service departments to resolve any order-related inquiries or concerns from customers
Assembler I
Husqvarna Outdoor Products
Orangeburg
11.2011 - 07.2014
- Assembled components and subassemblies according to blueprints, diagrams, and work instructions
- Operated various hand tools and power tools to complete assembly tasks efficiently
- Inspected finished products for quality assurance, ensuring adherence to specifications
- Performed routine maintenance on assembly equipment to ensure optimal performance
- Assisted in troubleshooting issues during the assembly process, resolving problems promptly
- Utilized computer systems or software applications for tracking inventory or recording production information accurately
Education
Bachelor's degree - Criminal Justice
South University-Savannah
Savannah, GA07.2025
Skills
- Blueprint reading
- Customer service
- RF Scanner
- Power tools
- CRM software
- Assembly
- Hand tools
Timeline
Cherry Picker Operator
Pet Supplies Plus
07.2023 - 04.2025
Customer Service Representative
Verizon
04.2021 - 06.2023
Assembler II
Husqvarna Outdoor Products
09.2018 - 02.2021
Picker/Packer
Amazon Fulfillment Center
08.2014 - 07.2018
Assembler I
Husqvarna Outdoor Products
11.2011 - 07.2014
Bachelor's degree - Criminal Justice
South University-Savannah