Roger Borrego

Dynamic and customer-focused professional with over half a decade of experience in delivering exceptional service and resolving customer inquiries. Adept at cultivating positive relationships with clients through proactive communication and effective problem-solving. Proficient in utilizing CRM systems and maintaining a high level of accuracy in data entry. Skilled in managing high call volumes and optimizing call center operations to achieve customer satisfaction goals. Strong team player with a commitment to continuous learning and development in the field of customer service.

CompTIA A+ Certified

CompTIA Network+ Certified

CompTIA Security+ Certified

CompTIA CySA+ Certified

CompTIA Secure Infrastructure Specialist (CSIS) Certified

CompTIA IT Operations Specialist Certified (CIOS) Certified

CompTIA Security Analytics Professional (CSAP) Certified

Hold multiple CompTIA certifications demonstrating expertise across IT operations, networking, and cybersecurity. Credentials include A+ (foundational IT, networking, and operating systems), Network+ (network security across multiple platforms), Security+ (IT infrastructure defense and network protection), and CySA+ (threat detection and incident response using data analytics and security intelligence). Additional advanced stackable certifications include Secure Infrastructure Specialist (CSIS), emphasizing threat identification and mitigation in secure environments; IT Operations Specialist (CIOS), highlighting system administration, network management, incident response, documentation, and vendor coordination; and Security Analytics Professional (CSAP), focused on strategic planning and implementation of robust security measures to safeguard organizational networks and systems.