Roger Pennycuff
Ravenel
Summary
Sales associate with proven track record in HVAC, achieving 250% year-over-year sales growth through tailored technical consultations and improved customer satisfaction. Proficient in Salesforce for effective client relationship management and driving solution-based sales across various commercial sectors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Daikin Applied
Charleston
11.2023 - Current
- Consistently exceeded sales targets through strong customer relationships and solution-oriented sales strategies.
- Managed client interactions and tracked sales leads using Salesforce CRM, contributing to 250% year-over-year sales growth.
- Specialized in selling Daikin HVAC and VRV systems to commercial clients, leveraging 33 years of technical expertise.
- Provided in-depth technical consultations to customers, highlighting benefits of Daikin systems and offering tailored HVAC solutions.
- Collaborated with service teams to ensure seamless installations and after-sales support, improving customer satisfaction.
- Conducted product presentations and training for clients and contractors, translating complex technical features into actionable insights.
Service Technician – Daikin HVAC Systems
Daikin Applied
Charleston
05.2019 - 11.2023
- Maintained, repaired, and serviced Daikin HVAC systems to ensure optimal performance for commercial and residential clients.
- Diagnosed complex HVAC issues, delivering prompt repairs that enhanced client satisfaction and established a reputation for reliability.
- Trained junior technicians on Daikin system installation and repair, fostering a culture of knowledge sharing and improving overall team competence.
- Cultivated long-lasting client relationships through exceptional customer service, resulting in increased repeat business.
- Provided technical support to sales teams during product demonstrations, enhancing deal closure rates.
Chiller Technical Team Lead
Johnson Controls
Chattanooga
04.2014 - 05.2019
- Led technical teams in executing complex projects for building automation systems.
- Collaborated with cross-functional teams to design and implement innovative client solutions, enhancing project outcomes.
- Assigned tasks to team members based on strengths, optimizing project efficiency.
- Conducted diagnostics and consulted technical manuals to troubleshoot issues.
- Maintained up-to-date knowledge of relevant technologies, supporting informed decision-making for ongoing projects.
- Provided guidance and mentorship to new team members, enhancing their skills.
- Resolved customer complaints promptly, contributing to consistently high customer satisfaction levels.
- Fostered a culture of continuous improvement, encouraging innovation across teams.
Service Supervisor
MRG
Nashville
02.2010 - 04.2014
- Supervised daily operations to ensure efficient service delivery.
- Coordinated schedules to ensure optimal workforce management and adequate coverage.
- Implemented training programs to develop team skills and improve service delivery.
- Conducted regular team meetings to align goals and share feedback.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Recruited, interviewed, hired, evaluated, promoted, and disciplined employees.
- Mentored newly hired employees to enhance understanding of company programs and facilitate smoother onboarding.
Education
HVAC Technical Certification -
Nashville Area Vocational
01-1991
Daikin VRV Specialist Training -
Daikin Applied
Daikin WMC Chiller Certified -
Daikin WSC Chiller Certified -
Daikin WME Chiller Certified -
Daikin AWV, WWV Chiller Certified -
Skills
- Solution-based sales
- Salesforce CRM
- Client relationship management
- Contract negotiation
- Technical demonstrations
- Post-sale support
- Cross-functional collaboration
- HVAC service technician
- HVAC troubleshooting
- HVAC diagnostics
- HVAC repair
- Daikin VRV systems
Certification
- Daikin VRV Installation and Service Training, 01/01/19
- EPA Section 608 Technician Certification (Universal)
- HVAC Excellence Certification
- OSHA 30-Hour Certification
Accomplishments
- #8 Nationally in Sales FYI 25
- #3 Contract Sales
- #4 Turnkey Sales
- $11.2 Million Total Sales FYI 25
- $3.9 Million Total Sales FYI 24
- Contributed to a 300% increase in regional sales by utilizing technical expertise to strengthen client confidence in Daikin products.
- Recognized for excellence in customer service and technical support, contributing to high levels of client retention.
References
Available upon request.
Timeline
Sales Associate
Daikin Applied
11.2023 - Current
Service Technician – Daikin HVAC Systems
Daikin Applied
05.2019 - 11.2023
Chiller Technical Team Lead
Johnson Controls
04.2014 - 05.2019
Service Supervisor
MRG
02.2010 - 04.2014
HVAC Technical Certification -
Nashville Area Vocational
Daikin VRV Specialist Training -
Daikin Applied