Rona Szewczyk

• Homeschooling of two children during Covid and caregiver of an in-house living family member with dementia.

• Generating leads, following up on prospects, applying sales techniques, closing sales, and offering after sales support.

• Handling Day to Day Operations
• Managing and Maintaining CRM software
• Virtual Route Manager Software (VRM), System Troubleshooting, Management Reporting (KPI's), QuickBooks accounting integrating and Customer Service.
• Improved operational efficiency by streamlining processes and implementing innovative solutions.

Customer Solution Support:

• Analyze customer requirements and challenges related to supply chain visibility
• Technical support and guidance of customer visibility
• Create, update, maintain and troubleshoot customer reporting generated via Business Objects
• Configuration of visibility application to support defined customer requirements
• Training and Presentations of employees as well as customers.
• Enhance customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.

Local Quality Manager:

• Coordination of Training activities
• Subject matter expertise for Quality, Safety Health, Environment and Security (QSHE) matters within the branch
• Performance of self- audits for compliance
• Hosting of audits by Clients, Customers, Third Parties and Government
• Implementation coordination and responsibility for new/ revised standards and procedures
• Communication and re-communication within the branch of relevant subject matter related to QSHE in Chicago as well as support in the Midwest Regional Offices.
• Implementation of the first ISO 14001 certification in the Chicago Branch.

• Management, setup and maintenance of customer visibility
• Data quality of shipment visibility and operational system as well as User Help Desk.
• Streamlined communication channels for improved efficiency in addressing customer concerns.

• Import Less Container Load: overseeing of shipments, documentation, invoicing, customs clearance, coordination with customers/ customs/ carriers/ truckers
• Import Accounting: booking of incoming invoices, search after file according to container number
• Data Quality: setup of addresses, customer references, contacts, customs number of clients and users.