Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Fish

Goose Creek

Summary

Results-oriented business leader with extensive experience in operations management, including leading a team of up to 250 team members with annual sales of $30,000,000. Focused on customer service, team leadership, and sales across hospitality, retail, and service industries. Demonstrates a proven track record of enhancing guest experiences, optimizing processes, and driving revenue growth. Skilled in strategic planning, team development, and building lasting customer relationships.

Overview

11
11
years of professional experience

Work History

Site Leader

Whistle Express Car Wash
07.2024 - Current
  • Managed operational expenses, including labor and equipment maintenance, reducing damage claims and improving cost efficiency.
  • Recruited, trained, and developed team members to effectively communicate membership benefits, increasing conversion rates.
  • Maintained a clean, friendly environment by proactively managing site operations to ensure guest satisfaction and safety.
  • Optimized scheduling processes to maximize workforce productivity while minimizing overtime expenses.

General Manager

Fins Car Wash
06.2023 - 07.2024
  • Elevated customer experience through service-oriented approach, resulting in improved Google review scores.
  • Managed budget implementations, employee reviews, training, schedules, and preventive maintenance.
  • Developed and implemented strategies contributing to the second best year-over-year revenue for FINS Car Washes.
  • Cultivated strong relationships with guests, members and vendors to ensure long-term success and loyalty.

Assistant General Manager

FINS Car Wash
09.2022 - 06.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Restaurant Manager

Cracker Barrel Restaurant
12.2019 - 09.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.

General Manager

Ruby Tuesday Restaurant
07.2017 - 12.2019
  • Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability resulting on 10% year-over-year revenue growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Fatz Cafe
04.2017 - 07.2017
  • Managed budget implementations, employee reviews, training, and schedules.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Restaurant Manager

Joe's Crab Shack
01.2015 - 04.2017
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Education

Associate Degree - Business Management

Northampton Community College
Northampton, PA

Skills

  • Team management
  • Team building
  • Staff development
  • Safety awareness

Timeline

Site Leader

Whistle Express Car Wash
07.2024 - Current

General Manager

Fins Car Wash
06.2023 - 07.2024

Assistant General Manager

FINS Car Wash
09.2022 - 06.2023

Restaurant Manager

Cracker Barrel Restaurant
12.2019 - 09.2022

General Manager

Ruby Tuesday Restaurant
07.2017 - 12.2019

General Manager

Fatz Cafe
04.2017 - 07.2017

Restaurant Manager

Joe's Crab Shack
01.2015 - 04.2017

Associate Degree - Business Management

Northampton Community College

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Ronald Fish