Ronald Mathews
West Columbia
Summary
Dynamic Wire Technician with AT&T, skilled in network configuration and wire splicing. Achieved significant reductions in service downtime through effective troubleshooting and quality control measures. Known for exceptional teamwork and customer service, fostering strong client relationships while ensuring compliance with safety standards and enhancing operational efficiency.
Overview
26
26
years of professional experience
Work History
Wire Technician
AT&T
12.2014 - Current
- Installed and repaired various wire systems, ensuring compliance with safety standards.
- Conducted routine inspections to identify faults and ensure operational efficiency.
- Collaborated with team members to troubleshoot complex wiring issues effectively.
- Trained junior technicians on installation techniques and safety protocols.
- Implemented quality control measures, enhancing overall service reliability and customer satisfaction.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Minimized disruptions for clients by effectively coordinating schedules and communicating project timelines in advance.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
Cable Installation Technician
CTIS Technology
01.2008 - 12.2014
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Provided exceptional customer support by answering inquiries about billing, channel availability, and system upgrades in a knowledgeable manner.
Cable Installation Technician
K and S Communications
03.2004 - 01.2008
- Installed and repaired cable systems, ensuring optimal signal quality and customer satisfaction.
- Conducted routine maintenance checks on equipment to prevent service interruptions and enhance reliability.
- Collaborated with team members to troubleshoot technical issues, improving resolution time for customer complaints.
- Trained junior technicians on installation procedures and safety protocols, fostering a culture of safety awareness.
- Implemented efficient work practices that minimized installation times while maintaining high-quality standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Counter Sales Agent
City Electric Supply
05.2003 - 03.2004
- Processed customer transactions accurately and efficiently, ensuring a seamless purchasing experience.
- Maintained product knowledge to assist customers with inquiries and recommend appropriate solutions.
- Managed inventory levels, performing regular stock checks to optimize supply chain operations.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Resolved customer complaints promptly, utilizing effective communication skills to ensure satisfaction.
- Developed promotional displays in alignment with marketing strategies to boost product visibility.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Assisted customers in product selection, demonstrating expert knowledge of inventory and features.
- Developed strong rapport with clientele through attentive listening skills and genuine interest in their needs.
Electrician
Seastrunk Electric Company
08.2001 - 05.2003
- Conducted routine inspections to ensure compliance with safety codes and regulations.
- Diagnosed electrical issues using testing equipment, ensuring accurate troubleshooting.
- Collaborated with team members to complete projects efficiently and on schedule.
- Assisted in wiring installations for new construction projects, adhering to blueprints and specifications.
- Maintained tools and equipment, ensuring proper functioning and safety standards were met.
- Provided guidance to apprentices on safe work practices and installation techniques.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Soldering Technician
Bose Corporation
08.1999 - 08.2001
- Operated soldering tools and equipment to assemble electronic components.
- Followed safety protocols to maintain a secure work environment.
- Assisted in inspecting solder joints for quality assurance.
- Supported team members by preparing materials for production runs.
- Maintained cleanliness of workspace to enhance operational efficiency.
- Participated in training sessions to improve soldering techniques and skills.
- Adapted quickly to changes in production schedules and priorities.
- Operated soldering iron stations to solder connectors to cable assemblies.
Education
High School Diploma -
Airport High School
West Columbia, SC06.1999
Skills
- Licensed Electrician
- Power tool operation
- Hand tool proficiency
- Wire splicing
- Network configuration
- Telecommunications
- Electrical wiring
- System maintenance
- Fiber optic handling
- Component installation
- Signal testing
- Cable installation
- Wire stripping
- Connector installation
- Blueprint interpretation
- Teamwork
- Teamwork and collaboration
- Multitasking
Timeline
Wire Technician
AT&T
12.2014 - Current
Cable Installation Technician
CTIS Technology
01.2008 - 12.2014
Cable Installation Technician
K and S Communications
03.2004 - 01.2008
Counter Sales Agent
City Electric Supply
05.2003 - 03.2004
Electrician
Seastrunk Electric Company
08.2001 - 05.2003
Soldering Technician
Bose Corporation
08.1999 - 08.2001
High School Diploma -
Airport High School